Infosys is a worldwide chief in consulting, generation, and outsourcing answers. With a robust presence in over 50 international locations, Infosys offers modern-day digital transformation services to organizations globally. Customer Service Executive Jobs in Infosys The corporation is renowned for its determination to excellence, worker-centric hints, and sturdy profession boom opportunities.
- Job Title: Customer Service Executive
- Job Location: Multiple places throughout India (which encompass Bangalore, Pune, Hyderabad, Chennai, Delhi, and Kolkata)
- Job Type: Full-time (Work from Office/Hybrid, based totally on assignment necessities)
- Salary: ₹3.5 – ₹5.5 LPA (based totally on enjoyment and vicinity)
- Degree: Any Graduate Can Apply
- Experience: Freshers/Experienced Both Eligible
Job Summary: Customer Service Executive Jobs in Infosys
Infosys is searching for gifted and enthusiastic people to enrol as Customer Service Executives. The function includes dealing with consumer queries, resolving problems, and ensuring an easy customer experience.
Candidates with robust conversation skills, problem-fixing skills, and a consumer-first method are endorsed to use.
Key Responsibilities: Customer Service Executive Jobs in Infosys
1. Customer Interaction:
- Handle inbound and outbound consumer calls professionally.
- Respond to purchaser queries via electronic mail, chat, or voice assist.
- Ensure timely and effective decisions on patron issues.
2. Problem Solving & Resolution:
- Understand client issues and offer correct solutions.
- Escalate unresolved queries to the right department.
- Document and music customer interactions for future reference.
3. Process Adherence & Compliance:
- Follow company pointers and exceptional necessities at the same time as interacting with customers.
- Maintain compliance with information safety and confidentiality tips.
- Adhere to the SLA (Service Level Agreement) and make sure company general overall performance.
4. Customer Satisfaction & Feedback:
- Strive for first-call selection and enhance customer experience.
- Gather customer feedback on decorating techniques and services.
- Provide proactive solutions to enhance customer engagement.
5. Technical & Product Knowledge:
- Stay up to date with Infosys’ merchandise, offerings, and new services.
- Guide customers in troubleshooting easy technical issues.
- Collaborate with internal groups to gain a deeper knowledge of commercial organisation employer solutions.
Required Skills & Qualifications: Customer Service Executive Jobs in Infosys
- Educational Qualifications:
Bachelor’s degree in any field (B.Com, BBA, B.Sc, BA, BCA, or same).
A postgraduate degree (MBA, M.Com, M.Sc, and so forth.) is a plus however no longer compulsory. - Key Skills:
Strong verbal and written communication abilities in English.
Proficiency in close by languages (Hindi, Tamil, Telugu, Kannada, and plenty of others.) is an added gain.
Good listening abilities and customer support orientation.
Problem-solving capability with an interest in detail.
Multitasking and time management skills.
Basic laptop competencies (MS Office, CRM software software program, and electronic mail dealing). - Preferred Experience:
Freshers and expert candidates (three years) are welcome.
The previous revel in a customer service feature, BPO, or IT company desk is desired.
Experience in dealing with global clients is an added advantage.
Work Environment & Benefits: Customer Service Executive Jobs in Infosys
Work Environment:
- Modern and nicely prepared place of work areas.
- Flexible painting shifts (which include rotational shifts and nighttime shifts for worldwide aid).
- Hybrid artwork model (for eligible employees and initiatives).
Employee Benefits:
- Competitive earnings with ordinary universal overall performance-primarily based incentives.
- Health insurance and nice being packages.
- Provident Fund (PF) and gratuity blessings.
- Career increase possibilities through Infosys training packages.
- Learning & Development (L&D) packages with get right of get right of entry to to Udemy, LinkedIn Learning, and Infosys training modules.
- Paid leaves, maternity/paternity advantages, and worker help applications.
Growth & Career Opportunities:
Infosys offers professional growth paths for personnel. As a Customer Service Executive, you could improve into roles together with:
Senior Customer Support Specialist
Team Lead / Process Trainer
Quality Analyst
Service Delivery Manager
Client Relationship Manager
Employees are endorsed to upskill and transition into extraordinary domains like Business Analysis, IT Support, or Digital Operations based mostly on frequent performance and hobby.
Selection Process: Customer Service Executive Jobs in Infosys
The hiring device for a Customer Service Executive at Infosys includes the following steps:
- Application Submission: Apply online through the Infosys Careers portal or undertaking internet websites.
- Initial Screening: Resume shortlisting and telephonic interview.
- Aptitude Test (if required): Some roles may also additionally moreover require a smooth online evaluation.
- Technical & HR Interviews: Face-to-face or virtual interview rounds to evaluate communique abilities, problem-fixing capability, and culture in form.
- Final Offer & Onboarding: Selected candidates get maintenance of an offer letter, determined through the onboarding approach.
How to Apply for Customer Service Executive Jobs in Infosys?
Interested applicants can take a look at thru:
- Infosys Careers net website online: www.Infosys.Com/careers
- Job portals alongside factor Naukri, LinkedIn, or Indeed.
- Employee referrals or campus recruitment programs.
Why Join Customer Service Executive Jobs in Infosys?
- Global Brand: Work with one of the most recognized IT groups.
- Learning & Growth: Get exposure to global-beauty schooling and professional development.
- Employee-Centric Culture: Work in remarkable, inclusive, and current surroundings.
- Diverse Work Culture: Collaborate with professionals from awesome backgrounds and locations.
If you’re enthusiastic about customer service and want to construct a profitable profession with Infosys, this option is a superb possibility for you!
Apply Now and Kickstart Your Career with Infosys! 
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