TCS Walk In Interview in Chennai as a Service Desk Specialist is an IT resource professional responsible for assisting users with technical troubles related to hardware, software program application, and networks. They characteristic the primary point of contact, supplying troubleshooting, hassle selection, and escalation assist through smartphone, email, chat, or net. Key obligations consist of diagnosing technical troubles, making purchaser pleasure, preserving company stage agreements (SLAs), and taking components with IT agencies for complex issues.
- Job Title: Service Desk Specialist
- Company: Tata Consultancy Services (TCS)
- Location: Chennai
- Experience: 1 – 5 years
- Qualifications: B.Sc, B.Com, B.A, B.Tech/B.E., BCA
- Salary: ₹1.5 – 5 Lacs
Job description of Service Desk Specialist at TCS
The Service Desk Specialist at TCS is answerable for presenting IT manual and troubleshooting assistance to customers via cellular telephone, e-mail, chat, or internet. The role involves diagnosing technical problems, resolving software program, hardware, and network problems, and escalating complicated instances to the excellent agencies. Specialists ought to ensure high patron satisfaction, adhere to provider degree agreements (SLAs), and art work in a 24/7 shift surroundings, together with nights and weekends. Strong communication, trouble-fixing, and technical skills are critical.
Key Responsibilities: TCS Walk In Interview in Chennai
1. Customer Support:
Provide well timed, inexperienced, and expert useful useful usefull resources to customers through cell mobile cellular cellular cell smartphone, electronic mail, chat, or net. You may be the primary problem of contact for client requests and technical troubles, making sure that each question is addressed properly and satisfactorily.
2. Technical Troubleshooting:
Identify and diagnose hardware, software application utility network, and fantastic technical issues. Provide resolutions or increase issues to the applicable companies as important.
3. Voice Support:
This feature requires flexibility in presenting voice beneficial beneficial aid to clients. You are probably anticipated to provide assistance over the mobile mobile mobile smartphone, supporting clients with their queries, presenting answers, and guiding them through troubleshooting steps.
Qualifications for Service Desk Specialist at TCS
To qualify for the region of Service Desk Specialist at TCS, you want to meet the subsequent requirements:
1. Educational Qualifications:
A B.Sc, B.Com, B.A, B.Tech/B.E., BCA, or a few one in every of a kind applicable qualification from a normal university or organisation corporation agency industrial corporation agency employer is needed.
2. Work Experience:
1 – 5 years of relevant artwork experience in IT beneficial beneficial useful useful useful useful aid, technical troubleshooting, business employer commercial enterprise corporation agency organisation company business employer table operations, or helpdesk assistance is preferred.
Technical Skills of Service Desk Specialist at TCS
- Basic facts of systems, backup, and network management is a want to. Familiarity with IT organization manipulating devices, an extended way of flung laptop troubleshooting, and device recuperation strategies may be beneficial.
- Strong problem-solving skills, together with the capability to diagnose technical problems and positioned into effect powerful solutions.
- Ability to take a short look at and adapt to new technology and troubleshooting techniques.
- Being meticulous in troubleshooting and documenting each problem and answer is crucial. Small errors can cause top notch customer dissatisfaction or operational disruptions
What is the role of the service desk in TCS?
The Service Desk Specialist at TCS acts as the first thing of touch for IT help, helping personnel and customers with technical issues related to hardware, program software, networks, and applications. It gives troubleshooting, incident selection, and escalation help through telephone, e-mail, chat, or net. The crew ensures clean IT operations with the useful resource of maintaining company diploma agreements (SLAs), minimizing downtime, and enhancing personal productivity. Service Desk professionals at TCS artwork in a 24/7 surroundings, supplying voice and non-voice help at the same time as taking components with IT groups to remedy complicated issues.
Company Overview
Tata Consultancy Services (TCS) is a main global IT offerings, consulting, and organisation answers company located in Mumbai, India. A part of the Tata Group, TCS operates in over 50 international locations, offering services in IT infrastructure, software program software development, and virtual transformation. With a strong recognition of innovation and patron-centric answers, TCS serves industries together with banking, healthcare, retail, and telecommunications.
Job Benefits of working with TCS
Working as a Service Desk Specialist at TCS Tata Consultancy Services comes with numerous benefits, together with:
1. Competitive Salary:
A competitive profits package deal deal deal deal deal deal beginning from ₹1.5 – 5 Lacs ordinary with annum based genuinely truly in reality totally on your talents and enjoy.
2. Career Growth Opportunities:
TCS gives a huge form of possibilities for career improvement, schooling, and capability enhancement. Employees are advocated to maintain their expert development through internal training programs and certifications.
3. Health Benefits:
Comprehensive medical clinical scientific health insurance plans for employees and their families, making sure peace of thoughts for all frames of human beings.
How to Apply For Service Desk Specialist at TCS?
Interested applicants are invited to attend an interview on 22nd February from 9:30 AM to as a minimum 1:30 PM at the subsequent venue:
Tata Consultancy Services, TCS Chennai One MAGNUM Building, 1 Etc Tower, ETL Infrastructure Services Limited IT Sez, hundred Feet Radial Rd, MCN Nagar Extension, Perungudi, Chennai.
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