The ideal candidate will deliver a mixture of strategic thinking, operational excellence, person experience records, and data-driven decision-making talents to help eBay India beautify the market experience and align it with global necessities.
- eBay Hiring Lead Marketplace Experience
- Job Title: Lead – Marketplace Experience
- Location: Mumbai, India
- Company: eBay Inc.
- Degree: Any Graduate Can Apply
- Department: Marketplace Operations & Experience
- Employment Type: Full-time
About eBay:
eBay is an international exchange platform that connects a large number of clients and sellers around the world. We empower humans and create economic possibility for humans, marketers, corporations, and businesses of all sizes. EBay’s marketplace structures provide clients and dealers a powerful environment, built on keep in mind, transparency, and innovation.
Role Overview: eBay Hiring Lead Marketplace Experience
eBay is seeking out a professional, cutting-edge, and strategic Lead – Marketplace Experience to sign up for its developing organization in Mumbai, India. This position is critical in shaping the overall character experience for eBay’s marketplace customers, ensuring seamless transactions, promoting take into account, and improving delight at some level inside the consumer and provider environment.
Key Responsibilities: Lead Marketplace Experience
1. Marketplace Experience Strategy & Execution:
- Develop and enforce techniques to enhance the prevent-to-save you experience for customers and dealers at the eBay India platform.
- Collaborate with bypass-sensible corporations, at the aspect of Product, Technology, Customer Service, and Policy, to optimize key touchpoints within the patron journey.
- Drive responsibilities to improve platform usability, acquire as real with, and normal pleasure across each laptop and cellular structures.
2. Customer Experience Enhancement:
- Analyze consumer comments, conduct styles, and operational statistics to find out pain factors and areas for improvement.
- Create targeted motion plans to solve customer issues, streamline approaches, and increase energy consumer satisfaction.
- Partner with the worldwide market, enjoy organizations to undertake terrific practices and tailor them for the Indian marketplace.
3. Trust & Safety Advocacy:
- Establish strong strategies to shield market integrity, which encompass reducing fraudulent sports, enhancing best list, and ensuring compliance with eBay pointers.
- Develop academic programs and belongings for sellers to undertake excellent practices and ensure compliance with eBay’s high standards.
- Proactively apprehend risks to the marketplace, do not forget and create mitigation plans.
4. Performance Monitoring & Analytics:
- Set KPIs and normal typical overall performance benchmarks for market engagement responsibilities.
- Monitor and look at marketplace fitness metrics, purchaser pride scores, Net Promoter Scores (NPS), and special relevant signs and symptoms and signs and symptoms.
- Leverage analytics to derive insights, forecast traits, and inform strategic alternatives.
5. Collaboration & Stakeholder Management:
- Work cautiously with eBay India management to align market experience strategies with ordinary organisation desires.
- Collaborate with Product and Technology groups to prioritize revenue-related capabilities and upgrades.
- Serve because of the reality that the voice of the customer, advocating for enjoyment improvements in any respect organizational degrees.
6. Innovation & Process Improvement:
- Stay informed of enterprise organization tendencies, competitor responsibilities, and developing generation to ensure eBay India’s marketplace experience remains competitive.
- Drive non-stop improvement obligations, leveraging automation, self-provider tool, and personalized recollections to enhance platform usability.
Key Qualifications: Lead Marketplace Experience
- Bachelor’s degree in Business, Marketing, Operations, or a related field; MBA preferred.
- 3+ years of experience in market operations, customer experience management, or e-commerce techniques, preferably in a massive online market or e-commerce platform.
- Strong information of the marketplace dynamics, which encompass consumer and company behavior, platform governance, and consider & safety mechanisms.
- Demonstrated fulfillment in crucial customer experience enhancement duties in complicated, pass-functional environments.
- Excellent analytical capabilities, with the capacity to interpret massive statistics gadgets, draw insights, and translate them into actionable strategies.
- Proven functionality to influence and collaborate in the direction of groups, which embody Product, Technology, Customer Service, Legal, and Marketing.
- Experience in dealing with purchaser feedback applications and the usage of Voice of Customer insights to drive commercial company business enterprise upgrades.
Why Join Lead Marketplace Experience?
- Global Impact: Be a part of a platform that connects heaps and hundreds of consumers and dealers internationally.
- Innovative Culture: Work in an environment that encourages innovation, experimentation, and revolutionary problem-solving.
- Career Growth: Access to professional improvement, global tasks, and possibilities to increase your career.
- Inclusive Workplace: eBay is devoted to variety, equity, and inclusion, fostering a place of business wherein all people feel welcome and valued.
How to Apply for Lead Marketplace Experience?
Interested candidates can post their resumes and cover letters through the eBay careers portal or through LinkedIn. Applications is probably reviewed on a rolling basis, and shortlisted applicants may be contacted for interviews.
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