Amazon Job Opportunities: Amazon is hiring for the role of Support Operations (Support Ops) based in an office environment. The function entails supplying help to customers, troubleshooting problems, and making sure easy operational help. Candidates should have robust problem-solving competencies, powerful conversation, and the potential to paint correctly in a fast-paced setting.
- Job Role: Support Operation
- Company: Amazon
- Location: Bengaluru, India
- Experience Required: 0 – 4 years
- Salary: ₹3.25 – 4 Lacs per annum
- Qualification: Bachelor’s degree
About Company:
Amazon is a worldwide leader in e-exchange, cloud computing, and virtual streaming. Founded by Jeff Bezos in 1994, it has grown into one of the world’s biggest groups, imparting a wide variety of services and products, in conjunction with Amazon Web Services (AWS), Prime Video, and Alexa. Amazon’s innovative methods of technology, logistics, and customer service have revolutionized numerous industries. With a sturdy awareness of sustainability, its objectives are to benefit net-0 carbon with the resource of 2040. Amazon continues to form the future of commerce, era, and amusement, developing diverse career opportunities worldwide.
Amazon Job Opportunities Job Description:
The Support Operations role in FBA is crucial to maintaining high standards of service for sellers, especially when it comes to managing inquiries related to financial transactions. This is a customer support-orientated role that focuses on providing regular, brilliant help to dealers through effective verbal exchange and trouble-solving abilities. This role would require individuals to work in a fast-paced, ever-converting environment, wherein interest in detail and the capability to address ambiguity are key to achievement.
Key Responsibilities:
- Seller Support: Assist sellers with economic-related inquiries, making sure their questions are addressed in alignment with Amazon’s regulations.
- Problem Solving: Identify patterns and problems related to dealer inquiries and provide timely resolutions while adhering to agency hints.
- Task Prioritization: Manage competing obligations effectively, ensuring that all inquiries are resolved within deadlines.
- Confidentiality: Maintain a high degree of confidentiality concerning vendor and monetary information, adhering to Amazon’s data protection requirements.
- Quality Assurance: Deliver excellent service consistently at the same time as specializing in improving the vendor’s enjoyment.
- Change Management: Drive modifications in approaches and operations, mainly in ambiguous situations, employing running collaboratively with the crew.
- Collaboration: Actively contribute to group efforts, sharing information and assisting group individuals to fulfill targets and enhance overall performance.
Required Skills and Competencies:
1. Technical & Analytical Skills:
- Strong analytical and hassle-solving abilties to become aware of fraud styles and resolve monetary discrepancies.
- Ability to interpret and examine financial statements, transaction logs, and supplier overall performance facts.
- Basic expertise in payments, banking transactions, and economic fraud detection.
- Ability to use records-pushed strategies for selection-making and risk management.
2. Communication & Customer Service:
- Strong verbal and written communique capabilities to engage professionally with dealers and inner stakeholders.
- Ability to give an explanation for economic regulations and tips in a clean-to-understand manner.
- A customer-centric method with a dedication to providing tremendous aid.
3. Work Environment & Productivity:
- Experience working in production-driven surroundings with defined productiveness and exceptional benchmarks.
- Ability to multitask and prioritize paintings below tight time limits.
- Self-prompted and able to paint independently with minimal supervision.
4. Other Preferred Skills:
- A strong bias for action and a proactive method to hassle-fixing.
- Ability to cope with ambiguity and adapt to evolving methods.
- Experience in a touch middle, customer support, fraud threat, or transaction monitoring surroundings is a plus.
- Experience with SaaS systems, CRM equipment, or Amazon’s internal seller aid gear is an advantage.
Educational Qualifications:
- Bachelor’s degree in any discipline is required (B.Com, BBA, B.Sc, BA, BE/B.Tech, etc.).
- Additional certifications in financial fraud investigation, risk management, or data analysis would be an advantage.
Benefits at Amazon:
- Comprehensive Health Plans: Amazon affords medical, dental, and vision coverage to help employees’ well-being.
- Employee Discount: Staff can experience reductions on Amazon products and services, improving the buying experience.
- Paid Time Off: Amazon offers generous paid depart, together with excursion, ill leave, and parental leave to ensure work-existence balance.
- Retirement Plans: Employees benefit from a 401(k) plan with company fit, assisting in stabilizing their monetary future.
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