Concentrix

Concentrix Corporation is a global leader in commercial employer system outsourcing (BPO) and customer enjoy (CX) services, founded in Newark, California. Founded in 1983, it have become an unbiased, publicly-traded company on December 1, 2020, after spinning off from SYNNEX.

Today, Concentrix serves over 2,000 customers—which includes 155 Fortune Global 500 manufacturers—throughout six continents and greater than 70 international locations, presenting services in 150+ languages. Its solutions span client care, virtual transformation, AI-powered analytics, technical aid, and again-workplace operations.

By 2023, the organisation reached about 440,000 personnel, growing to 450,000 in 2024, and stated USD $22–$23 billion in annual income. Concentrix also earned a spot on the Fortune 500 in 2024, score #499.

Driven with the aid of CEO Chris Caldwell on the grounds that its public debut, the enterprise organization has grown organically and through key acquisitions—IBM Daksh (2013), Minacs, Convergys (2018), Webhelp (2023), and Philippines’ BlinkCX (2025). These moves helped enlarge Concentrix’s international attain and diversify its provider portfolio.

Their organization challenge emphasizes being a “new breed of tech-powered, intelligence-fueled” business enterprise that demanding situations conventions and guarantees “clever transformation” through incorporated format, construct, and run skills . This consists of AI-better equipment like iX Hello 2.0, and deep agency understanding throughout sectors like tech, banking, healthcare, retail, telecom, and public offerings.

While Concentrix enjoys a sturdy recognition for customer retention—about 90 5%—and deep partnerships with lengthy-time period clients (avg. 16 years), employee evaluations are combined. Reddit customers report reviews beginning from toxic place of work manner of lifestyles and underpayment to harsh ordinary overall performance objectives. One normal comment said: