concentrix

Concentrix Corporation is a global leader in business process outsourcing (BPO) and technology-enabled customer experience (CX) services.

The company was originally part of Synnex Corporation and became an independent listed company on December 1, 2020. Concentrix helps major brands across industries by designing, building and running solutions at scale—from front-office to back-office, combining analytics, automation, digital operations and consulting to deliver better outcomes.

With a global footprint covering 70+ countries and services delivered in 150+ languages across more than 2,000 clients, Concentrix combines human talent, technology and intelligence to power enterprise-scale customer engagements. The company’s services span sectors such as technology & consumer electronics, retail & e-commerce, banking, financial services & insurance, healthcare, automotive, travel & hospitality, energy & utilities, and the public sector.

As a publicly-listed company with operations across multiple countries and thousands of employees worldwide, Concentrix qualifies as a multinational corporation (MNC).

The company faces challenges common to large global service providers: managing talent and turnover, staying ahead with automation and AI, integrating large acquisitions (for example, its 2023 acquisition of Webhelp) and maintaining service quality across cultures and geographies.

Overall, Concentrix positions itself as the partner for brands wanting to transform their customer experience, operations and technology to meet the demands of a digital-first world.