Company Overview:
Concentrix is a main worldwide agency of customer enjoy (CX) solutions and technology. With a presence in over forty international locations, Concentrix offers progressive and seamless purchaser interactions for a number of the world’s maximum-identified brands. The employer focuses on industrial organisation transformation and purchaser engagement, making sure incredible issuer across industries like era, finance, healthcare, and e-change.
- Concentrix Hiring Representative Operations
- Job Title: Representative Operations
- Company: Concentrix
- Degree: Any Graduate Can Apply
- Salary: INR 3-8/-LPA
- Location: Bangalore, India
- Experience: Freshers/Experienced Both Eligible
Job Summary: Concentrix Hiring Representative Operations
As a Representative of operations at Concentrix, you may be accountable for handling purchaser inquiries, resolving problems, and ensuring patron delight. The function calls for sturdy communication skills, hassle-solving capabilities, and a client-centric technique. You can be expected to handle calls, emails, and chats even while adhering to business enterprise suggestions and terrific requirements.
Key Responsibilities: Concentrix Hiring Representative Operations
1. Customer Interaction:
- Handle customer queries through inbound/outbound calls, chat, and email guides.
- Provide correct records and answers to customers primarily based on their issues.
- Ensure an excessive stage of professionalism and client delight.
- Follow up with clients to make sure trouble resolution and keep client relationships.
2. Problem Solving & Resolution:
- Identify patron desires and offer appropriate resolutions.
- Escalate unresolved troubles to the appropriate branch or manager.
- Maintain a superb and empathetic approach at the same time as coping with customer issues.
3. Operational Efficiency:
- Adhere to approach recommendations and organisation policies.
- Meet ordinary performance objectives which incorporate response time, call managing time, and excellent scores.
- Document interactions accurately inside the tool.
4. Team Collaboration & Development:
- Work closely with group individuals and supervisors to improve techniques.
- Participate in schooling durations to enhance product understanding and customer support abilities.
- Share comments and guidelines to beautify carrier transport.
Required Skills & Qualifications: Concentrix Hiring Representative Operations
1. Educational Qualification:
Minimum twelfth skip (HSC), Diploma, or Graduation in any vicinity.
Freshers and expert candidates are welcome to use.
2. Technical & Soft Skills:
Strong communique skills in English (verbal & written).
Additional language skill ability (Hindi, close by languages) is an advantage.
Basic laptop skills (MS Office, typing pace, and CRM gear).
Ability to deal with more than one client query correctly.
Strong problem-fixing and analytical talents.
Ability to work in rotational shifts, which includes nighttime time shifts if required.
Benefits & Perks: Concentrix Hiring Representative Operations
- Competitive profits bundle with incentives and bonuses.
- Work-from-domestic and hybrid opportunities (situation to interest function & region).
- Medical coverage and fitness benefits.
- Career boom possibilities through inner promotions and capability enhancement programs.
- Supportive artwork surroundings with variety and inclusion policies.
Work Schedule: Concentrix Hiring Representative Operations
five or 6-day going for walks a week (relying on manner requirement).
Rotational shifts (together with nighttime shifts in some strategies).
Fixed and rotational weekly offs.
Why Join Concentrix Hiring Representative Operations?
- Work with a global chief in consumer revel in solutions.
- Be a part of a numerous and inclusive administrative centre.
- Access to education programs for capacity development.
- Opportunities to develop into managing roles.
- Employee-top notch artwork subculture with amusing sports activities and group engagement packages.
How to Apply for Concentrix Hiring Representative Operations?
- Walk-in Interviews: Available at Concentrix offices in the course of India.
- Online Application: Apply via the Concentrix careers net internet site online or pastime portals.
- Email Your Resume: Send your updated resume to the HR company (as steady with the challenge list).
Interview Process: Concentrix Hiring Representative Operations
- Initial Screening: HR interview or telephonic screening.
- Aptitude Test: Basic language, reasoning, and typing check.
- Operations Round: Scenario-primarily based customer support assessment.
- Final HR Discussion: Salary negotiation and onboarding facts.
Conclusion: Concentrix Hiring Representative Operations
If you are searching for a dynamic and worthwhile profession in customer service and operations, Concentrix is in the right vicinity for you. Apply these days and take the first step closer to a successful career within the BPO business organisation!
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