You will join Vivo’s domestic customer support team, handling inbound customer queries via phone for mobile products and services. The role focuses on delivering timely and accurate solutions to customers, maintaining service quality and satisfaction. You will assist callers with product information, order status, complaints, service issues, and basic troubleshooting according to company protocols. This position suits freshers and experienced candidates alike, operating in a call-centre environment with performance targets. You’ll be expected to work with CRM tools, follow standard operating procedures, and escalate complex cases to senior teams. Excellent communication skills and a customer-centric attitude are key to succeeding and delivering high-quality service.