Amazon is looking for a Senior Program Manager to strengthen customer shopping and delivery experiences across India and Emerging Markets. This role focuses on enabling fast, reliable, and scalable customer experience capabilities for international emerging stores. The position requires close collaboration with global program, product, technology, BI, and science teams to plan, execute, and deploy complex initiatives. The ideal candidate is highly customer-obsessed, comfortable handling ambiguity, and experienced in managing large-scale programs across geographies. Strong communication, stakeholder management, and a results-driven mindset are critical to succeeding in this role.

As a Senior Program Manager within Amazon International Emerging Stores (IES) DEX team, you will work at the intersection of business, technology, and customer experience. You will design scalable program strategies, lead execution from concept to launch, and communicate progress and outcomes to senior leadership. The role demands strong analytical skills to dive deep into metrics, improve processes, and make data-driven recommendations. You will help shape the IES DEX roadmap by identifying missing capabilities and translating business needs into impactful solutions that improve customer experience and long-term profitability.