The Associate Vice President – Delivery (ITSM) role at Deloitte LLP, Pune is a senior leadership position responsible for driving end-to-end service delivery for ETP as a Service / Operate engagements with a strong focus on Record to Report (R2R) processes. This role ensures operational excellence, client satisfaction, and scalable IT Service Management solutions aligned with business objectives. The AVP will lead large delivery teams, manage complex client relationships, and ensure compliance with Deloitte’s quality, risk, and governance standards.

As an Associate Vice President – Delivery, you will be accountable for large-scale ITSM engagements supporting R2R processes. You will balance strategic oversight with hands-on leadership, enabling teams to deliver consistent, high-quality outcomes. The role demands strong governance, financial acumen, people leadership, and the ability to operate in a fast-paced, client-centric environment while aligning delivery with Deloitte’s global standards.