The Senior Technology Operations Professional plays a critical role in managing and supporting advertising technology operations while ensuring platform stability, policy compliance, and an excellent customer experience. This role focuses on delivering accurate solutions, maintaining service-level agreements (SLAs), and collaborating with cross-functional teams to support advertisers and internal stakeholders. The position requires strong operational expertise, problem-solving skills, and the ability to manage complex escalations in a fast-paced technology-driven environment.

In this role, the professional will act as a subject matter expert in ad serving platforms and tools, ensuring ads and pages are set up correctly to meet client goals and business objectives. The role involves managing day-to-day support cases, troubleshooting UI and platform-related issues, and responding to urgent escalation tickets within defined turnaround times. The individual will closely collaborate with Product Management, Engineering, Marketing, and Ad Policy teams to ensure accurate resolution of issues and continuous improvement of processes. Staying updated with industry best practices and platform developments is essential to provide high-quality solutions and prevent negative customer experiences.