The Customer Support Executive plays a vital role in delivering high-quality customer service for international clients through voice and written communication channels. This role focuses on managing customer interactions, resolving queries, and ensuring customer satisfaction by meeting defined service metrics and key performance indicators. The position is ideal for freshers or professionals with up to two years of experience who have strong communication skills and are comfortable working in a US rotational night shift environment.

As a Customer Support Executive, the individual will be responsible for handling inbound customer requests and providing timely and accurate resolutions using defined customer tools, processes, and procedures. The role involves managing multiple customer interactions, addressing complaints, and maintaining a healthy backlog while ensuring service quality and compliance with customer expectations. The executive will act as the primary point of contact for customers, keeping them informed of progress at every stage and supporting strong customer relationship management. Continuous improvement through process enhancement suggestions and adherence to operational standards is a key part of this role.