Genpact is hiring a Process Associate for its Customer Service – Collections team in Noida (Work From Office, US Shift). This role is ideal for freshers and professionals with 0–3 years of experience in International BPO, voice support, and customer service operations. As part of Genpact’s AI-first transformation journey, you will support global clients while working in a fast-paced, innovation-driven environment within the BPM/BPO industry.

As a Process Associate, you will handle inbound and outbound calls related to customer collections and payment follow-ups. Your primary responsibility will be to collect delinquent amounts, negotiate payment plans, and ensure timely resolution of outstanding balances.