The Customer Support Executive role is a full-time, permanent opportunity in the IT Services & Consulting industry, based in Kolkata. This position falls under the Customer Success, Service & Operations department in the Voice / Blended category. It is designed for graduates or postgraduates with 0 to 2 years of experience who possess fluent English and strong communication skills. The role primarily focuses on international voice process operations, working in a US rotational night shift in a Work From Office (WFO) setup for five days a week.

As a Customer Support Executive, you will be responsible for customer relationship administration and daily operational support. The role involves managing all incoming requests, handling written and verbal complaints, and ensuring customer expectations, targets, and Key Performance Indicators (KPIs) are consistently met.