Walmart Global Tech is hiring a Senior Analyst – Real Time Analyst (Workforce Management) for its Bengaluru office. This Full Time, Permanent role falls under Customer Success, Service & Operations in the Retail industry. The position requires 4–8 years of experience in Workforce Management (WFM), Real Time Analysis, and labor optimization. The role focuses on analyzing labor data, managing outage procedures, monitoring KPIs, and ensuring compliance to drive operational efficiency in a high-volume contact center environment.

As a Real Time Analyst (WFM), you will serve as the frontline support for operational stakeholders, ensuring optimal staffing levels and service delivery. You will analyze labor data and business trends to improve productivity and cost efficiency. Collaboration with operations, HR, and finance teams is critical to align workforce planning with business goals.