The Customer Service Associate – International Voice Process is responsible for providing high-quality customer support by handling inbound and outbound calls from international customers. This role focuses on resolving customer queries, delivering accurate information, and ensuring a positive customer experience. Candidates with 1 to 6 years of experience in customer service or international BPO voice processes are ideal for this position. The role requires strong English communication skills, active listening ability, and the capacity to work in a fast-paced customer support environment.

The Customer Service Associate will be responsible for handling customer interactions through voice support channels and ensuring that all queries and concerns are resolved efficiently. The role involves managing inbound and outbound calls, providing product or service information, and maintaining high service quality standards. The candidate will be expected to follow company guidelines and ensure customer satisfaction during every interaction. Strong problem-solving skills and the ability to remain calm while handling customer concerns are essential for success in this role.