We are looking for a dynamic Assistant Manager – Records with 5–8 years of experience in Outbound Sales / Outbound Process within the BPM/BPO industry. The role is based in Mumbai (Malad, Goregaon) and requires a professional who can effectively manage customer interactions, handle international communication, and support the customer success operations team. As an Assistant Manager, you will be responsible for ensuring high-quality service delivery, resolving customer queries, and maintaining accurate records of all interactions. You will work closely with team members and management to achieve daily and weekly sales or service targets while ensuring customer satisfaction.

The Assistant Manager – Records will play an important role in supporting customer success and operations within the organization. This position involves managing outbound calls, responding to customer inquiries, and providing prompt resolutions to issues while maintaining a professional approach. The candidate will be responsible for maintaining accurate records of customer communications, monitoring performance targets, and ensuring compliance with company processes and quality standards.