The Field Support Specialist plays a critical role in delivering reliable system support and technical assistance for enterprise hardware and cloud infrastructure. This position focuses on break-fix services, troubleshooting, and problem resolution at customer locations and data center environments. The specialist works closely with engineering, logistics, and support teams to ensure system availability and maintain high service standards. The role requires strong troubleshooting technique development, the ability to analyze complex technical problems, and the capability to resolve issues efficiently while meeting strict Service Level Agreements (SLAs). Professionals in this role often travel to customer sites and may participate in 24×7 support rotations to ensure uninterrupted service delivery.

The Field Support Specialist is responsible for providing onsite technical support, installation, maintenance, and repair of hardware systems across customer environments and cloud infrastructure locations. The role involves performing break-fix operations, identifying root causes of system problems, and implementing solutions using advanced diagnostic tools. The specialist collaborates with technical support centers, logistics teams, and field managers to ensure timely resolution of issues and seamless service delivery.