At Myntra, Email and Chat Support Professionals play a crucial position in shaping the customer enjoy. They are liable for providing well-timed and effective help through various channels, resolving client queries, and constructing strong purchaser relationships. Their dedication to service excellence contributes to Myntra’s popularity as a client-centric e-trade leader.
- Role: Email and Chat Support Professionals
- Company: Myntra
- Location: Remote, India
- Salary: $20–$30 an hour
- Work Type: Full–time and Part-time
- Education: No Degree Mentioned
Job Description
Myntra’s Email and Chat Support Professionals are the front line of client interaction, supplying great service and resolving client problems correctly. They are brand ambassadors, hassle solvers, and patron advocates, making sure a pleasant experience for every Myntra customer. They contend with inquiries, troubleshoot troubles, and provide data approximately products, orders, and rules, contributing extensively to customer delight and loyalty.
About Company
Myntra is a chief Indian-style e-trade corporation. It offers a wide kind of apparel, footwear, add-ons, and domestic décor merchandise from severa producers. Known for its character-friendly platform and recognition of style and lifestyle, Myntra has turned out to be a famous vacation spot for online consumers in India. It is devoted to offering a seamless and exciting buying revel in.
Roles of an Email and Chat Support Professional at Myntra:
Customer Advocate: Acting as the voice of the patron inner Myntra, making sure their wishes are understood and addressed efficiently. This includes empathizing with customer issues, actively taking note of their issues, and championing their pride.
Problem Solver: Diagnosing and resolving patron issues associated with orders, products, returns, bills, and other services. This calls for analytical talents, resourcefulness, and the capacity to expect significantly to find suitable answers.
Brand Ambassador: Representing Myntra’s logo with professionalism and courtesy in all consumer interactions. This consists of maintaining a high fine tone, using clear and concise language, and adhering to agency conversation pointers.
Key Responsibilities:
Responding to Inquiries: Efficiently dealing with patron inquiries via email and chat, providing properly timed and correct responses. This consists of managing a couple of conversations simultaneously at the same time as keeping excellent professionalism.
Troubleshooting Issues: Diagnosing and resolving purchaser issues related to orders, payments, deliveries, and product data. This calls for robust analytical capabilities and the capability to apply to be had property to find answers.
Order Management: Assisting clients with order adjustments, cancellations, tracking, and returns. This includes navigating Myntra’s structures and speaking correctly with unique departments, inclusive of logistics and success.
Customer Education: Guiding customers on the way to applying to Myntra’s platform, getting admission to services, and recognizing guidelines. This calls for clean verbal exchange abilties and the ability to explain complex records in a smooth and comprehensible way.
Documentation: Recording client interactions and resolutions within the CRM device. This enables song consumer facts, perceive trends, and enhance destiny useful resource efforts.
Key Skills:
Excellent Communication: Exceptional written communication capabilities are crucial for crafting clean, concise, and expert responses. This consists of grammar, spelling, punctuation, and tone.
Problem-Solving: The capacity to investigate purchaser troubles, find out root causes, and put into effect powerful answers. This requires important thinking and resourcefulness.
Customer Empathy: Demonstrating authentic care and knowledge for patron worries. This includes lively listening, persistence, and the functionality to construct rapport.
Technical Proficiency: Comfort and competence in the use of chat software, e-mail structures, CRM systems, and other relevant equipment.
Key Education and Qualifications:
High School Diploma/GED: A minimum instructional qualification is typically a high college degree or the same.
Bachelor’s Degree (Preferred): A bachelor’s degree in an associated situation, alongside business enterprise management or communications, maybe a bonus.
Customer Service Experience: Prior enjoy in customer support, preferably in a speak or electronic mail help role, is exceptionally applicable.
Technical Skills: Proficiency in the utilization of chat software program software, email systems, and CRM structures is vital.
Language Proficiency: A strong command of English and Hindi is needed. Additional language competencies (e.g., Tamil, Telugu) are a plus.
Benefits at Myntra:
Competitive Salary and Incentives: Myntra gives aggressive salaries and general performance-based incentives to praise employees for his or her contributions.
Comprehensive Benefits: Employees enjoy complete health and well-being advantages, consisting of clinical medical health insurance, and one-of-a-kind perks.
Employee Discounts: Myntra personnel get maintained discounts on merchandise presented on the platform, letting them experience fashion and manner of lifestyle items at decreased prices.
Career Growth: Myntra affords possibilities for career increase and advancement inside the corporation, fostering a culture of mastering and development.
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