Exciting Freshers Walk in Interview at Genpact | Apply Now

Walk in Interview at Genpact: Genpact is hosting a walk-in drive for Customer Service Voice roles on February 1, 2025, in Gurugram. Graduates with 0-2 years of experience are invited. Candidates should be flexible with shifts and possess effective communication skills. Please bring three copies of your updated resume, three passport-size photographs, and your original Aadhar card along with two copies. For more details, visit Genpact’s official website.

• Job Description: Walk in Interview at Genpact
• Company: Genpact
• Salary: Not Disclosed
• Location: Gurugram
• Qualification: Any Graduate
• Experience: Freshers

About Company:

Genpact is an international expert offerings corporation that drives virtual transformation for businesses via AI, analytics, and process automation. Founded in 1997 as a General Electric subsidiary, it became independent in 2005. Headquartered in New York, Genpact operates in over 30 countries, serving clients across industries like banking, healthcare, and retail. With a workforce of 100,000+ professionals, it focuses on shrewd operations, change control, and consumer experience solutions—Genpact leverages the contemporary era to beautify business efficiency and innovation globally.

 Walk in Interview at Genpact Job Description:

Genpact’s Customer Service Voice position involves dealing with inbound and outbound calls, addressing customer inquiries, processing transactions, and resolving problems. Candidates should have robust conversation skills, primary pc information, and the capacity to meet closing dates. The job calls for a customer-targeted mindset, hassle-fixing talents, and the capability to paint underneath stress whilst retaining first-class service standards.

Responsibilities:

As a Customer Service Representative at Genpact, the following responsibilities will be expected:

1. Transaction Processing & Customer Interaction:

• Manage customer service inquiries, including making outreach calls to insured companies/facilities in alignment with the organization’s general paintings and SOPs.
• Handle habitual and complicated consumer requests, with a focus on resolving problems speedy and successfully.
• Ensure transactions are processed appropriately and promptly in keeping with unique tips to satisfy SLAs.

2. Communication & Problem Resolution:

• Respond to purchaser inquiries and lawsuits with professionalism, making sure all information is conveyed actually and as it should be.
• Research and clear up purchaser troubles effectively by offering clean answers, and dealing with queries with excessive degrees of delight.
• Ensure that communication with both internal teams (onshore/offshore) and outside clients is achieved with recognition and professionalism.

3. Quality & Accuracy:

• Maintain an excessive stage of satisfaction in transaction management, ensuring that turnaround times and carrier requirements are met.
• Support the crew with the aid of helping in prioritizing obligations and accomplishing man or woman and crew dreams.
• Maintain important facts and documentation for auditing functions, ensuring compliance with agency pointers.

4. Team Collaboration & Support:

• Assist in attaining team goals whilst handling character responsibilities.
• Work collaboratively with other team members to percentage understanding and abilties, ensuring crew achievement.
• Perform extra obligations as needed, contributing to average crew performance and customer satisfaction.

5. Documentation & Reporting:

• Maintain running files and electronic mail facts for reference, making sure that every information is available for audit purposes.
• Ensure accuracy in all conversation and transaction-associated data, following employer protocols for document maintenance.

6. Excel & Data Management:

• Handle simple Excel duties for records access, updating, and dealing with patron records efficaciously.
• Ensure that information entry duties are finished accurately and directly, keeping the desired requirements.

Required Qualifications & Skills:

Educational Qualification: Graduation in any stream is required for this role.

Skills & Competencies:

1. Proven Experience in Customer Service:

• Previous revel in international calling, ideally within the fitness/incapacity insurance zone.
• Strong expertise in HIPAA (Health Insurance Portability and Accountability Act) and touchy data handling (PHI/PII).

2. Communication Skills:

• Excellent verbal and written English conversation abilties.
• Clear articulation with a professional tone whilst interacting with customers and inner stakeholders.

3. Analytical & Problem-Solving Ability:

• Proactive in verbal exchange and especially analytical, with the capacity to foresee problems and propose answers based on impactful records.

4. Customer Service Focus:

• Must own a strong patron-first mindset, with the capability to recognize consumer wishes and offer a pleasant viable provider.
• Displays passion, strength, and a fine attitude when interacting with clients.

5. Time Management & Work Ethic:

• Ability to work under pressure and meet cut-off dates even as retaining tremendous requirements.
• Must be bendy and able to adapt to extended running hours as required.

6. Computer & Typing Skills:

• Basic pc information, specifically in handling Excel.
• Typing pace of a minimum of 40 words in line with a minute to handle data access correctly.

7. Insurance Knowledge:

• A history in insurance is a plus, with earlier experience in direct calling to insured vendors/facilities being surprisingly appropriate.

8. Call Handling Expertise:

• Proven capability to handle excessive-extent calls correctly, ensuring all customer concerns are addressed in a timely way.

Documents to Carry:

• 3 copies of updated resume
• 3 passport-sized photographs
• Original Aadhar card
• 2 copies of the Aadhar card
• Payslips (if applicable)

Benefits at Genpact:

• Health & Wellness: Comprehensive scientific, dental, and vision insurance, together with health packages and intellectual health assistance.
• Career Growth & Learning: Access to expert improvement packages, certifications, and leadership education to decorate professional progression.
• Work-Life Balance: Flexible painting options, paid time off, and worker assistance applications to support non-public and expert well-being.
• Financial & Retirement Benefits: Competitive salary, performance bonuses, provident fund, and other retirement financial savings plans to make certain economic protection.

Click Here To Apply Online

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