Jio Work From Home Job Opportunity
As a Social Media Advisor, you’ll work in a quick-paced surroundings and be part of a protected group to ensure that client satisfaction degrees are excessive. Your essential responsibility can be imparting timely assistance, coping with escalations, and coping with social media communications efficiently. You are probably anticipated to hold the tone and recognition of the Jio brand at some stage in all customer touchpoints on social structures.
- Job Title: Social Media Advisor
- Job Location: Mumbai, Delhi, Pune
- Industry: Telecom/ISP
- Employment Type: Full-Time, Permanent
- Salary: ₹3.0 – ₹3.75 Lakhs Per Annum
- Experience: 1-2 Years
- Education: Undergraduates can take a look at (Graduation Not Required)
About Jio:
Jio is considered one of India’s main telecommunications issuer companies, dedicated to revolutionizing the business enterprise through offering low rate and dependable cell offerings. As a part of the precise conglomerate, Reliance Industries, Jio has converted digital connectivity across the US with its excessive-pace net, present day merchandise, and offerings. In line with Jio’s growth, the industrial corporation organisation is presently hiring for an exciting characteristic in its customer support branch
Job Description of Social Media Advisor at Jio
Jio is searching to lease dynamic people for the Social Media Advisor at Jio characteristic within its customer service institution. In this role, you can deal with customer interactions on diverse social media structures, which include Twitter (X), Instagram, Facebook, and others. Your function will focus on handling patron inquiries, resolving problems, and imparting spark off solutions through the economic enterprise organization’s social media channels.
Responsibilities: Jio Work From Home Job Opportunity
1. Customer Interaction Management:
- Handle client inquiries and courtroom times for the duration of numerous social media systems (collectively with X, Instagram, and so forth.).
- Provide efficient, spark off, and accurate responses to customers’ questions and troubles.
- Resolve customer problems or issues in a polite and expert manner.
- Ensure that every one queries are responded to in the stipulated response time, retaining purchaser pleasure a priority.
2. Issue Resolution:
- Effectively manage and remedy escalated troubles whilst keeping a non violent and composed demeanor.
- Communicate with the applicable departments and remedy troubles in a nicely timed way.
- Ensure that any terrible feedback is addressed right now and professionally.
3. Social Media Monitoring:
- Monitor the enterprise’s social media structures to live up to date on client traits, remarks, and court instances.
- Keep tune of the organisation’s reputation on-line and reply to any issues, court cases, or queries that arise.
4. Reporting & Documentation:
- Maintain statistics of purchaser interactions and song traits for future improvements.
- Generate and provide reviews on not unusual patron problems, remarks, and social media normal performance metrics to decorate the approach.
5. Team Collaboration:
- Work intently with the customer service, operations, and advertising agencies to align social media techniques.
- Actively take part in team conferences to contribute to non-forestall upgrades in customer service.
Qualifications for Social Media Advisor at Jio
1. Educational Requirements:
- Undergraduates are eligible to apply. A formal degree isn’t compulsory.
- However, candidates should have strong capabilities in English, both written and spoken.
2. Experience:
- A minimum of 6 months to 12 months of experience in customer service or a comparable function, ideally working in an international voice device or as an Online Reputation Manager (ORM).
- Experience with managing patron queries through social media channels is a plus.
Skills required for Social Media Advisor at Jio
1. Excellent Communication Skills: Must have a robust command of the English language, each written and verbal. The functionality to articulate thoughts actually and professionally is crucial.
2. Social Media Proficiency: An awesome expertise of social media structures, specially X (Twitter), Instagram, and Facebook, is a must. You need to be snug navigating the ones systems and using them for customer support features.
3.Customer Service Orientation: You need to have a customer-first approach and be capable of maintaining a friendly and empathetic tone at the same time as resolving patron problems.
4. Multitasking Ability: Given the man or woman of the approach, you may be dealing with multiple consumer inquiries straight away. The functionality to multitask at the same time as maintaining an excessive stage of accuracy is vital.
5. Problem-Solving Skills: You ought to be able to emerge as aware of issues promptly and remedy them in a systematic way, making sure client pleasure.
6. Attention to Detail: Paying in interest to purchaser troubles, making sure responses are thorough, and retaining accuracy in all interactions.
Benefits of working with Jio
1. Work from Home: The role offers the strength of eternal work from home, permitting you to stable art work and private existence without the want for commuting.
2. Competitive Salary: The profit range for this position is ₹3.0 – ₹3.75 Lakhs steady with annum, relying on your experience and qualifications. In addition to the base profits, there may be customary average overall performance-based incentives or bonuses.Jio
3. Career Growth: As a part of a super telecom organization, Jio gives super career growth possibilities. With training, mentorship, and the possibility to beautify to senior customer support or managerial positions, this characteristic may be a gateway to greater obligations and better pay.
4. Work-Life Balance: The employer affords 6 working days according to week, with one rotational day off, imparting you with the capacity to time desk your break day regularly with your comfort. The artwork-from-domestic association additionally contributes to a healthful work-lifestyles balance.
5. Skill Development: Jio offers whole training programs to help you increase your abilities similarly. With exposure to a huge form of customer support scenarios, you’ll have the possibility to enhance your communication, social media knowledge, and problem-fixing skills.
Career Growth Opportunities at Jio
Jio is devoted to fostering a great and increase-oriented painting lifestyle. As a Social Media Advisor at Jio you may have the opportunity to broaden within the organization, with potential career paths in customer achievement, operations control, social media approach, and group leadership roles.The enterprise agency encourages internal promotions and offers employees the threat to enhance their careers through continuous mastering and improvement applications. This function ought to serve as a stepping stone for a protracted-time period career inside the telecom zone, starting doorways to better roles with more responsibilities and profits applications.
How to Apply For Social Media Advisor at Jio
If you meet the eligibility standards and are enthusiastic about the opportunity to enroll in Jio as a Social Media Advisor, please take a look at the instructions below:
1. Submit Your Resume: Send your updated resume to via WhatsApp or electronic mail.
2. Application Deadline: The role is urgent, so candidates are recommended to apply proper now.
3. Interview Process: Shortlisted applicants could be contacted for an interview, which may be done absolutely.
Eligibility Criteria Recap:
- Strong skill ability in English (written and verbal).
- Minimum 6 months of experience in customer service or as an ORM.
- Familiarity with social media systems (X, Instagram, and so forth.).
- Candidates need to be from Mumbai, Delhi, or Pune.
- Maximum age restriction of 40 years. Immediate joiners favored.
- Social Media Advisor at Jio is a wonderful possibility for human beings passionate about social media and customer service, providing flexibility and a danger for career boom in a brief-evolving business enterprise.
Social Media Advisor at Jio process setting out gives a dynamic function in which you may make an impact on the organization agency’s social media presence at the same time as enhancing client relationships. It’s a top notch possibility for the ones seeking out to enter the telecom enterprise or increase their customer support revel in.
Click Here to Apply Now
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