Job Openings For HCL Tech in Chennai as a Customer Care Executive is an expert responsible for dealing with customer inquiries, resolving lawsuits, and ensuring consumer satisfaction. They communicate through phone, electronic mail, or chat to help with services or products-related problems. Their features include addressing problems, offering correct facts, processing orders or refunds, and retaining a positive consumer experience. Strong communique, hassle-solving abilities, and staying strength are vital for this position. Customer Care Executive at HCL Tech also file interactions, follow employer policies, and amplify complex troubles while critical. Their purpose is to enhance patron loyalty and contribute to the company’s popularity with the aid of turning in extraordinary service and manuals.
- Job Title: Customer Care Executive
- Company: HCL Tech
- Location: Chennai
- Industry Type: Analytics / KPO / Research
- Employment Type: Full Time, Permanent
- Experience: 1 – 3 Years
- Salary: Not disclosed
Company Overview:
HCL Tech is a global generation business enterprise diagnosed for turning in cutting-edge-day-day solutions in IT offerings, digital transformation, and enterprise agency approach outsourcing. With a strong presence in more than one industry, HCL Tech is devoted to fostering increase and imparting pinnacle-tier services to customers worldwide.
Job description of Customer Care Executive at HCL Tech
Customer Care Executive at HCL Tech to sign up for its dynamic corporation in Chennai. The function requires dealing with consumer queries, imparting solutions, and making sure consumer pride through superb communique and trouble-fixing skills. The exceptional candidate need to be proficient in Hindi and Telugu, have enjoy inside the BPO business enterprise, and be adept at handling domestic telecalling strategies.
Key Responsibilities: Job Openings For HCL Tech in Chennai
- Handle consumer queries via mobile mobile smartphone calls, emails, and chat offerings, making sure brief and expert choice of problems.
- Provide correct facts approximately HCLTech’s services and products to clients.
- Collaborate with inner agencies to treat complicated customer problems that require escalation.
- Maintain a immoderate diploma of customer support notable, making sure customer pride in any respect tiers.
- Keep song of customer interactions and replace the database with applicable facts and resolutions.
- Adhere to the commercial enterprise agency’s guidelines and organization-degree agreements (SLAs).
- Identify capability client issues and expand unresolved issues to higher management.
- Work efficiently below strain, coping with more than one queries concurrently with a focal point on normal everyday overall overall performance.
- Stay updated with product and enterprise enhancements, making sure correct responses to client queries.
Desired Candidate Profile:
- Education: Any Graduate
- Experience: 1 – 3 years in the BPO enterprise commercial organisation agency enterprise enterprise or an associated area.
- Language Proficiency: Excellent verbal exchange abilities in Hindi and Telugu are compulsory.
- Customer Handling Skills: Strong telecalling and customer service enjoy.
- Multitasking Ability: Capable of dealing with a couple of queries and interactions efficiently.
- Problem-Solving Skills: Ability to expect extensively and offer resolutions efficiently.
- Collaboration Skills: Ability to artwork with skip-realistic agencies to make certain easy operations.
- Technical Knowledge: Proficiency inside the use of customer service software program software program software, CRMs, and telecalling tool.
- Time Management: Ability to manipulate excessive call volumes and treatment queries internal stipulated timelines.
- Professionalism: Maintain a courteous and expert demeanor usually.
Key Skills Required for Customer Care Executive at HCL Tech
- Telugu and Hindi Language Proficiency
- Telecalling (Domestic BPO Experience)
- Customer Service & Support
- Email and Chat Support Handling
- Data Entry and CRM Usage
- Team Collaboration & Coordination
Benefits of working with HCL Tech
- Competitive Salary Package: Offering attractive remuneration based totally completely totally on agency necessities.
- Career Growth Opportunities: Clear direction for professional improvement and promotion.
- Learning & Development: Access to training packages and statistics enhancement guides.
- Job Security: Full-time, everlasting employment in a reputed worldwide organization agency employer.
- Work-Life Balance: Supportive art work manner of life with art work-lifestyles stability responsibilities.
- Healthcare Benefits: Medical and scientific medical health insurance for employees.
- Incentives & Bonuses: Performance-primarily based totally genuinely incentives and further rewards.
- Employee Engagement Activities: Regular business enterprise outings, rewards, and popularity applications.
- Safe & Inclusive Work Environment: Commitment to range and an inclusive place of business manner of lifestyles.
Why Join HCL Tech?
Global Recognition: HCL Tech is an employer chief in IT services, recognized for its modern-day solutions.
Employee-Centric Policies: The company values employees and offers supportive HR tips.
Diverse & Inclusive Culture: Encouraging collaboration, teamwork, and respect for range.
State-of-the-Art Infrastructure: Modern administrative center organized with superior customer service tool.
Professional Growth: Opportunities for capability enhancement and promotions.
How to Apply For Customer Care Executive at HCL Tech?
Interested candidates who meet the eligibility necessities and characteristic the preferred talents and enjoy can workout through the usage of the usage of filing their resume through the company organization employer’s real internet net internet web page or hobby portals.
Application Process:
1. Submit your updated resume on-line.
2. Shortlisted applicants may be contacted for an preliminary screening.
3. Successful applicants may be invited for interviews (digital or in-individual).
4. Final desire and onboarding way will take a look at.
Join HCL Tech and be a part of an modern-day and consumer-centric agency in which your capabilities and energy of mind are valued!
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