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Multi-lingual Escalation Specialist

Amazon
Bengaluru
0 applicants
1 opening

Job Details and Requirements

Job Type
Full-time
Experience
0-1 year
Work Mode
Onsite
Category
Other
Education
Bachelor's Degree
Salary
₹5L - 9L/ Annum
Deadline
Age
25
Gender
Any
Fees
Not Applicable
Payment
Fixed

Job Content and Requirements

Job Description

Amazon's Global Security Operations Center (GSOC) provides 24×7 services including alarm monitoring and response, incident triage and crisis management. The Escalation Specialist helps navigate security and operational risks and coordinates information between customers, delivery associates, operations and other stakeholders.

Key Responsibilities

  • Support delivery associates and Amazon customers by researching and troubleshooting issues using internal tools.
  • Triage and prioritize incoming incidents.
  • Transfer lower-severity calls to appropriate teams such as Customer Service and Shipping/Delivery.
  • Facilitate information flow between delivery associates, delivery service providers, operations managers and customers.
  • Maintain professional communication during customer and incident interactions.

Skills Required

Japanese
English
Incident Triage
Customer Service
MS Office

Documents Required

  • Resume/CV

Additional Benefits

PF
ESIC
Health Insurance
Travel