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Technical Support
Tech Mahindra
Technical Support
Tech Mahindra
Bengaluru
0 applicants
1 opening
Job Details and Requirements
- Job Type
- Full-time
- Experience
- 10-15 years
- Work Mode
- Onsite
- Category
- Customer Support
- Education
- Master's Degree
- Salary
- ₹25L - 35L/ Annum
- Deadline
- Age
- 30
- Gender
- Any
- Fees
- Not Applicable
- Payment
- Fixed
Job Content and Requirements
Job Description
The selected candidate will be responsible for providing technical support and troubleshooting assistance for Aerospace and Defense systems and applications. The role requires strong technical knowledge, customer relationship management skills, and the ability to resolve complex technical issues efficiently.
The candidate will work closely with customers, engineering teams, development teams, and other stakeholders to identify problems, provide solutions, and improve overall service quality.
Key Responsibilities
- Provide technical support for Aerospace and Defense systems and applications.
- Document and track support requests using ticketing systems.
- Conduct training sessions for clients and internal employees on system functionality and best practices.
- Assist in developing and maintaining technical documentation and support processes.
Skills Required
CRM system
cybersecurity principles
technical support
customer relationship management
Documents Required
- Resume/CV
Additional Benefits
PF
Travel
ESIC
Health Insurance