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Technical Support

Tech Mahindra
Bengaluru
0 applicants
1 opening

Job Details and Requirements

Job Type
Full-time
Experience
10-15 years
Work Mode
Onsite
Category
Customer Support
Education
Master's Degree
Salary
25L - 35L/ Annum
Deadline
Age
30
Gender
Any
Fees
Not Applicable
Payment
Fixed

Job Content and Requirements

Job Description

The selected candidate will be responsible for providing technical support and troubleshooting assistance for Aerospace and Defense systems and applications. The role requires strong technical knowledge, customer relationship management skills, and the ability to resolve complex technical issues efficiently.

The candidate will work closely with customers, engineering teams, development teams, and other stakeholders to identify problems, provide solutions, and improve overall service quality.

Key Responsibilities

  • Provide technical support for Aerospace and Defense systems and applications.
  • Document and track support requests using ticketing systems.
  • Conduct training sessions for clients and internal employees on system functionality and best practices.
  • Assist in developing and maintaining technical documentation and support processes.

Skills Required

CRM system
cybersecurity principles
technical support
customer relationship management

Documents Required

  • Resume/CV

Additional Benefits

PF
Travel
ESIC
Health Insurance