W
Administrator
Wipro
Administrator
Wipro
Hyderabad
0 applicants
1 opening
Job Details and Requirements
- Job Type
- Full-time
- Experience
- 1-3 years
- Work Mode
- Onsite
- Category
- Customer Support
- Education
- Master's Degree
- Salary
- ₹18L - 25L/ Annum
- Deadline
- Age
- 30
- Gender
- Any
- Fees
- Not Applicable
- Payment
- Fixed
Job Content and Requirements
Job Description
The Administrator L3 is responsible for providing advanced technical support and administration for client environments. The role involves handling priority incidents and service requests, troubleshooting complex technical issues, executing approved changes, and contributing to root-cause analysis.
The professional will work within defined SLAs, coordinate with internal and client teams, document incidents and resolutions, and help improve the overall stability and performance of the supported environment. Similar current Wipro Administrator L3 listings emphasize incident resolution, service-request fulfillment, SLA monitoring, change management, and incident analysis.
Key Responsibilities
- Perform initial triage of high-priority incidents.
- Investigate and resolve technical issues within defined SLAs.
- Document incidents, observations, and resolutions.
- Fulfill software, hardware, and infrastructure service requests.
Skills Required
Technical Troubleshooting
Service Request Management
SLA Management
IT Operations
Documents Required
- Resume/CV
Additional Benefits
PF
Travel
ESIC
Health Insurance