W

Administrator

Wipro
Hyderabad
0 applicants
1 opening

Job Details and Requirements

Job Type
Full-time
Experience
1-3 years
Work Mode
Onsite
Category
Customer Support
Education
Master's Degree
Salary
18L - 25L/ Annum
Deadline
Age
30
Gender
Any
Fees
Not Applicable
Payment
Fixed

Job Content and Requirements

Job Description

The Administrator L3 is responsible for providing advanced technical support and administration for client environments. The role involves handling priority incidents and service requests, troubleshooting complex technical issues, executing approved changes, and contributing to root-cause analysis.

The professional will work within defined SLAs, coordinate with internal and client teams, document incidents and resolutions, and help improve the overall stability and performance of the supported environment. Similar current Wipro Administrator L3 listings emphasize incident resolution, service-request fulfillment, SLA monitoring, change management, and incident analysis.

Key Responsibilities

  • Perform initial triage of high-priority incidents.
  • Investigate and resolve technical issues within defined SLAs.
  • Document incidents, observations, and resolutions.
  • Fulfill software, hardware, and infrastructure service requests.

Skills Required

Technical Troubleshooting
Service Request Management
SLA Management
IT Operations

Documents Required

  • Resume/CV

Additional Benefits

PF
Travel
ESIC
Health Insurance