The Batch Analyst – Production Support role is suitable for professionals who have experience working in an SLA-driven production support environment. The candidate will monitor end-to-end batch cycles, investigate failures and delays, perform troubleshooting and recovery activities, and coordinate with application, database, infrastructure, and business teams.

The role also involves working with SQL, SSIS/ETL workflows, Active Batch, ServiceNow or Jira, FTP/SFTP, AWS services, and Snowflake. Candidates should be comfortable handling incidents, participating in critical incident bridges, documenting root-cause analysis, and supporting preventive actions.