The Group Lead will be responsible for leading a team of production specialists within an assigned process or queue. The role focuses on achieving productivity and quality targets, managing team performance, resolving escalations, supporting service delivery, and ensuring compliance with client and organizational requirements.

The position is described by Wipro as a Senior FLM, Group Lead, or Tenured FLM role, with responsibility for mentoring team members and acting as a first level of escalation for operational issues.