Swiggy Customer Service Work From Home As a long way flung art work turns into more and more mainstream, Swiggy—India’s vital online food transport and short trade platform—has multiplied its customer service operations to encompass genuinely paintings-from-home (WFH) roles. For graduates and access-degree professionals looking for a bendy however impactful profession, Swiggy’s Customer Service Executive positions offer a outstanding aggregate of stability, growth, and paintings–life balance.
- 💼Positions :- Swiggy Customer Service Work From Home
- 🏢Company :- Swiggy
- 🤝Experience :- 0 – 2 Years
- 🎓Qualifications :- Any Graduation
- 📍Location :- Bengaluru
- 💵Salary :- Not Disclosed
- 👔Employment Type :- Full Time Permanent
Company Overview
Swiggy Limited, based in 2014 by way of manner of Sriharsha Majety, Nandan Reddy, and Rahul Jaimini, is established in Bengaluru, Karnataka. Swiggy Customer Service Work From Home It operates for the duration of more than 580 towns in India, imparting food shipping, online grocery thru Swiggy Instamart, and same-day parcel services thru Swiggy Genie. As of 2023, the business enterprise employs over 6,000 humans and cited income exceeding ₹eleven,247 crore in FY24, on the equal time as slicing its losses via forty four% three hundred and sixty five days-on-yr.
Job Description
The Customer Service Executive (Work from Home) characteristic at Swiggy is a whole-time, get entry to-diploma function designed for graduates and freshers with sturdy verbal exchange capabilities. Swiggy Customer Service Work From Home With a hundred+ vacancies available throughout India, incumbents act because the first thing of contact for Swiggy customers—addressing inquiries related to orders, bills, refunds, cancellations, and app navigation.
Benefits
Swiggy’s WFH customer service roles include a aggressive monthly earnings ranging from ₹18,000 to ₹28,000, complemented through manner of performance-based totally incentives and bonuses. Swiggy Customer Service Work From Home Employees collect comprehensive resource, which incorporates paid onboarding and schooling applications, fitness and nicely-being blessings (scientific health insurance, unintentional cowl, and well-being reimbursements), and academic help for talent development, Swiggy’s Bengaluru operations provide get right of access to to coverage perks which incorporates paid depart, flexible shift alternatives (in conjunction with morning, night time time, and weekend shifts), and clean pathways for inner promotions as a part of the organization’s robust recognition on profession improvement.
Key Responsibilities
As a Swiggy Customer Service Work From Home you may:
- Respond at once to client inquiries through smartphone, chat, and e-mail
- Resolve problems associated with orders, deliveries, fee discrepancies, and app capability
- Handle refund and cancellation requests with empathy and professionalism
- Follow standardized conversation scripts, suggestions, and Swiggy’s escalation protocols
- Maintain accurate records of patron interactions and transactions in CRM systems
- Meet each day productiveness and outstanding metrics, collectively with Average Handle Time (AHT), Customer Satisfaction (CSAT), and First-Contact Resolution fees
- Escalate unresolved issues to specialized internal groups and comply with as a good deal as ensure closure
- Collaborate with enterprise leads and stakeholders to select out out manner upgrades and enhance customer support techniques.
Why Join Swiggy?
There are severa compelling reasons to enroll in Swiggy as a WFH Customer Service Executive Swiggy Customer Service Work From Home:
1. Brand Leadership : Work for India’s largest on-name for transport platform, stated for innovation in brief change and advanced logistics.
2. Growth Opportunities : Swiggy emphasizes inner mobility, imparting easy profession ladders from customer service to group management, quality assure, and operations manipulate.
3. Remote Flexibility : Enjoy the autonomy of running from domestic, reducing cross backward and forward strain and deliberating higher artwork–existence integration.
4. Continuous Learning : Access to Swiggy’s getting to know portal, mentorship packages, and certifications to upskill in consumer experience, mild competencies, and location information.
5. Inclusive Culture : Swiggy fosters a collaborative surroundings with everyday digital institution-constructing sports and popularity applications, making sure WFH personnel sense connected and supported.
Conclusion
Swiggy’s Customer Service Work From Home openings gift an first rate opportunity for graduates and early-career specialists to enroll in a dynamic, growth-orientated corporation enterprise. Swiggy Customer Service Work From Home With robust training, aggressive compensation, and a supportive a protracted manner off art work environment, Swiggy permits you to supply outstanding client reviews even as advancing your career in India’s vital food transport and brief trade platform.
Click Here to Apply Now
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