Tata Consultancy Services (TCS) is project a stroll-in interview in Gurgaon for the place of Service Desk Specialist. This opportunity is proper for experts with 1–5 years of experience in IT issuer control and help. TCS Walk in Interview in Gurgaon
- Position: Service Desk Specialist
- Location: Gurgaon, India
- Interview Time: 09:30 AM to 01:30 PM
- Number of Openings: 50
- Educational Qualification: Graduation in any vicinity
- Experience Required: 1–5 years in IT provider desk or technical assist roles
Job Description: TCS Walk in Interview in Gurgaon
As a Service Desk Specialist at TCS, you may be the first component of touch for clients looking for technical help. Your number one obligations will consist of:
- Incident Management: Efficiently logging, categorizing, and prioritizing incidents advised by way of way of customers.
- Troubleshooting: Providing first-degree manual via way of diagnosing and resolving technical problems related to hardware, software program software, and community structures.
- Escalation: Escalating complex problems to higher-degree manual groups on equal time is critical, making ensure well-timed selection.
- Communication: Maintaining smooth and powerful verbal exchanges with customers, maintaining their knowledge about incident reputation and expected decision times.
- Documentation: Updating and retaining accurate statistics of incidents, answers, and exceptional relevant information in the service control system.
- Service Requests: Handling corporation requests which consist of consumer account control, entry to permissions, and software program application installations.
- Adherence to SLAs: Ensuring all incidents and enterprise requests are resolved inner agreed Service Level Agreements (SLAs).
- Continuous Improvement: Identifying habitual issues and suggesting improvements to reduce incident fees and beautify provider extraordinary.
Key Skills and Competencies: TCS Walk in Interview in Gurgaon
Technical Proficiency: Strong statistics of pc structures, mobile devices, and different tech products. Familiarity with a ways off computer packages and help desk software application program.
- Problem-Solving Skills: Ability to diagnose and treat primary technical problems directly.
- Communication Skills: Excellent verbal and written conversation talents to efficaciously engage with customers and crew individuals.
- Customer Service Orientation: A proactive mindset within the course of supporting customers and making sure excessive stages of customer pleasure.
- Time Management: Ability to manipulate a couple of responsibilities effectively and prioritize workload below stress.
- Team Collaboration: Willingness to work collaboratively in a crew-orientated environment.
Eligibility Criteria: TCS Walk in Interview in Gurgaon
- Minimum 15 years of regular schooling (10th + 12th + three years of commencement).
- Candidates with an opening of more than years in education or employment are not eligible.
- Experience in IT issuer desk operations or technical resources is obligatory.
Documents to Bring: TCS Walk in Interview in Gurgaon
- Updated resume.
- Academic certificate (specific and photocopies).
- Government-issued photo ID (Aadhar, Passport, and so forth.).
- Passport-sized photographs.
Why Join TCS Walk in Interview in Gurgaon?
- Global Exposure: Opportunity to work with severa customers across numerous industries international.
- Career Growth: Access to non-prevent analyzing and professional development packages.
- Innovative Environment: Engage in projects concerning present-day generation and solutions.
- Inclusive Culture: Be a part of a collaborative and inclusive work surroundings that values variety.
- Comprehensive Benefits: Competitive income packages collectively with health and nice being blessings.
About TCS:
Tata Consultancy Services is a worldwide leader in IT offerings, consulting, and company answers. With a presence in over 46 nations and a team of workers exceeding six hundred,000 employees, TCS offers a huge kind of offerings and answers to numerous industries. The corporation is famous for its dedication to innovation, excellence, and sustainability.
Note: Candidates are encouraged to arrive at the venue on time and carry all crucial documents. Please make certain adherence to COVID-19 protection protocols throughout the interview approach.
This interest description offers an entire evaluation of the Service Desk Specialist feature at TCS, outlining key duties, required competencies, and blessings related to the vicinity.
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