Company Overview: Tech Mahindra Customer Support Jobs
Tech Mahindra is a major business organization of digital transformation, consulting, and agency re-engineering answers, specializing in IT and BPO services. With an international presence and a dedication to excellence, Tech Mahindra serves severa industries, together with telecommunications, healthcare, banking, and retail. The business enterprise fosters a dynamic working environment, promoting innovation, collaboration, and professional growth.
- Job Title: Customer Support Associate
- Job Location: Multiple Locations
- Employment Type: Full-time/Permanent
- Experience Level: Freshers & Experienced
- Shift Timings: Rotational shifts (Day/Night Shifts)
- Salary Range: ₹2.5 LPA – ₹4.5 LPA
Job Summary: Tech Mahindra Customer Support Jobs
Tech Mahindra is searching out enthusiastic and client-targeted individuals to enroll in our Customer Support institution. As a Customer Support Associate, you’ll be responsible for addressing patron inquiries, resolving problems, and ensuring an exceptional level of customer satisfaction. This position requires terrific verbal exchange abilities, trouble-fixing competencies, and a purchaser-centric method.
Key Responsibilities: Tech Mahindra Customer Support Jobs
- Handle customer inquiries through smartphone, email, chat, and social media.
- Provide accurate and well-timed facts concerning products and services.
- Troubleshoot consumer court docket cases and remedy problems correctly.
- Maintain a professional and empathetic method while assisting customers.
- Document customer interactions, remarks, and resolutions in the device.
- Follow corporation regulations and desired operating strategies (SOPs).
- Collaborate with internal businesses to address complicated issues and growth even as vital.
- Achieve assigned usual overall performance metrics, which incorporates name managing time, selection price, and patron satisfaction ratings.
- Stay updated with product understanding, corporation updates, and business enterprise tendencies.
- Adhere to shift schedules and be flexible with painting hours.
Required Skills & Qualifications: Tech Mahindra Customer Support Jobs
- Educational Qualification: Minimum 12th pass, Diploma, or any Bachelor’s diploma.
- Experience: Freshers are welcome; prior experience in customer service is a plus.
- Languages: Proficiency in English (compulsory); extra nearby languages are a bonus.
- Technical Skills: Basic pc skills, familiarity with CRM machine, and real typing pace.
- Soft Skills: Strong communication, active listening, and hassle-fixing skills.
- Adaptability: Ability to deal with strain and pressures in a fast-paced environment.
- Customer-Centric Attitude: A strong desire to assist clients and clear up their queries efficiently.
- Team Player: Ability to work collaboratively with group people and supervisors.
Benefits & Perks: Tech Mahindra Customer Support Jobs
- Competitive earnings and average overall performance-based incentives.
- Work-from-domestic opportunities (undertaking to availability and characteristic necessities).
- Health coverage and unique medical benefits.
- Paid time off, holidays, and go away benefits.
- Career increase possibilities and professional improvement applications.
- Employee engagement, sports, and rewards.
- Transport centers for night shifts (relying on place).
Why Join Tech Mahindra Customer Support Jobs?
- A severa and inclusive painting subculture that encourages innovation.
- Continuous learning and career improvement opportunities.
- Exposure to international clients and business enterprise fantastic practices.
- A supportive control organization and a pleasing art work environment.
- Fast-tune professional development for intermediate performers.
Application Process: Tech Mahindra Customer Support Jobs
- Apply Online: Submit your updated resume via Tech Mahindra’s expert careers portal.
- Screening Call: A recruiter will contact shortlisted applicants for an initial talk.
- Assessment Round: Includes aptitude assessments, language talent assessments, and situation-based assessments.
- Interview: One or more rounds of interviews with hiring managers.
- Offer Letter & Onboarding: Selected applicants attain an offer letter observed by training and onboarding.
Documents Required:
Resume, ID Proof, Educational Certificates, Passport-size Photographs.
If you are obsessed with customer service and want to collect a profitable career with a reputed company, Tech Mahindra is the right region for you. Apply now and take the first step in the direction of a successful career in customer service!
For More Information: Visit the genuine Tech Mahindra careers net page: www.Techmahindra.Com/careers
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