Tech Mahindra Hiring Customer Support Job is a main global business enterprise of digital transformation, consulting, and commercial organization re-engineering offerings and solutions. A part of the Mahindra Group, the business enterprise is situated in Pune, India, and operates in over 90 international locations with a staff exceeding a hundred and fifty,000 experts. Tech Mahindra Hiring Customer Support Job With a strong presence in various sectors which includes telecom, banking, healthcare, retail, and technology, Tech Mahindra keeps to energy innovation and supply patron-centric solutions.
Tech Mahindra is diagnosed for its awareness on operational excellence, agility, and a people-first way of existence. The enterprise ranks some of the top IT issuer agencies globally and is dedicated to empowering groups thru next-gen technology like AI, automation, cloud computing, and analytics. More than first-rate a tech organization, Tech Mahindra objectives to create sustainable charge for all stakeholders while maintaining high moral necessities and social responsibility.
- 💼Positions :- Tech Mahindra Hiring Customer Support Job
- 🏢Company :- Tech Mahindra
- 🤝Experience :- 4 – 5 Years
- 🎓Qualifications :- Any Graduation
- 📍Location :- Hyderabad
- 💵Salary :- Not Disclosed
- 👔Employment Type :- Full Time Permanent
Job Overview
Tech Mahindra is looking for enthusiastic and customer-centered individuals to join its Customer Support group. As a Customer Support Executive you’ll be the primary factor of touch for our customers and customers. Tech Mahindra Hiring Customer Support Job Your primary feature will include addressing client queries, resolving problems, and ensuring a clean and suitable provider experience.
This characteristic is ideal for candidates who have notable communique abilties, empathy, endurance, and a desire to help others. Whether you’re a more energizing trying to start your professional journey or a person with experience in customer-going thru roles, Tech Mahindra offers a hooked up profession direction and boom opportunities inner a dynamic artwork way of lifestyles.
Job Description
As a Customer Support Executive at Tech Mahindra, you may be responsible for turning in nicely timed, accurate, and effective assist to customers via numerous channels which encompass voice calls, e mail, or chat. Tech Mahindra Hiring Customer Support Job You will act as a brand ambassador, making sure that clients have a effective enjoy and get maintain of the help they need.
You may be skilled to cope with product records, business employer processes, and technical or agency-related troubles. Depending on the venture, you may artwork with domestic or international customers, supplying useful resource in English or neighborhood languages.
Key Responsibilities
- Handle inbound and outbound calls, emails, or chats to help clients with queries, court instances, and requests.
- Troubleshoot essential issues and provide solutions or improve complicated issues to appropriate departments.
- Ensure a high stage of purchaser pleasure thru expert and courteous communique.
- Maintain accurate information of client interactions and examine-usathe utilization of CRM structures or inner system.
- Meet universal performance metrics which includes name dealing with time, choice price, and client satisfaction scores.
- Adhere to business enterprise rules, techniques, and first-rate necessities.
- Collaborate with institution individuals and supervisors to ensure non-save you approach improvement.
- Stay updated on product information, device updates, and organization bulletins.
Required Qualifications & Skills
- Minimum qualification: 10+2 / Diploma / Graduate in any movement.
- Excellent verbal and written communique talents.
- Basic computer expertise and typing expertise.
- Strong interpersonal abilties, persistence, and a client-first thoughts-set.
- Ability to art work in a team and in a short-paced environment.
- Willingness to art work in rotational shifts, which include weekends and holidays (relying on the undertaking).
- Fluency in English or close by languages as in step with challenge necessities.
Preferred Skills
- Prior experience in a BPO or customer support surroundings is an advantage however not mandatory.
- Knowledge of CRM structures or ticketing system.
- Multilingual capabilities (Hindi, Tamil, Telugu, Kannada, Marathi, and so forth.) are a plus for nearby obligations.
Why Join Tech Mahindra Hiring Customer Support Job?
1. Career Growth and Learning:
- Tech Mahindra offers set up training applications, certifications, and career improvement possibilities. Tech Mahindra Hiring Customer Support Job Employees are supported with mentorship and analyzing system to help them climb the employer ladder inside the enterprise organisation.
2. Work-Life Balance:
- The enterprise enterprise promotes a healthful artwork-life balance through bendy shift timings (task-based completely), nicely-being responsibilities, and worker engagement applications.
3. Inclusive Work Culture:
- Diversity and inclusion are center to Tech Mahindra’s values. The administrative center fosters mutual appreciate, collaboration, and increase irrespective of gender, information, or enjoy stage.
4. Global Exposure:
- Working at Tech Mahindra offers you publicity to a massive range of clients at some point of industries and geographies. You’ll be interacting with customers from specific cultural and professional backgrounds.
5. Employee Benefits:
- Tech Mahindra gives a entire benefits package deal together with medical insurance, Tech Mahindra Hiring Customer Support Job performance incentives, employee referral packages, delivery help, and greater.
6. Recognition and Rewards:
- The organisation believes in celebrating Tech Mahindra Hiring Customer Support Job excellence through normal reputation applications, awards, and group outings.
7. Strong Company Reputation:
- Being part of a depended on and globally famend logo like Tech Mahindra provides full-size charge in your expert profile.
Conclusion
If you are looking for a stable and worthwhile career in customer service, Tech Mahindra is the right place to be. With its people-centric values, extremely good training applications, and a easy course for increase, Tech Mahindra offers the proper launchpad for oldsters which is probably captivated with provider and communique.
Whether you’re just beginning out or need to build an extended-term profession within the BPO and customer service enterprise, Tech Mahindra gives the help, platform, and cause you want.Tech Mahindra Hiring Customer Support Job Join a crew that values your voice, rewards your attempt, and allows you understand your capability.
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