Teleperformance Walk In For Customer Support Executive is answerable for managing consumer queries, resolving lawsuits, and providing help thru voice, e-mail, or chat resource. They make certain consumer pleasure via the use of turning in set off and effective solutions. Strong conversation competencies, hassle-fixing skills, and persistence are important for this characteristic. In voice way roles, executives engage with customers over calls, addressing their issues efficiently. They work in shifts, regularly in BPO or customer service industries, helping domestic or global clients. The undertaking requires fluency in applicable languages, a patron-centric method, and the potential to deal with strain. Freshers and professional candidates can observe, relying on the employer’s requirements.
- Job Title: Customer Support Executive
- Company: Teleperformance
- Location: Bengaluru
- Experience: Graduate or Undergraduate
- Qualifications: Freshers
- Work mode: Hybrid
About Teleperformance
Teleperformance is a worldwide leader in Business Process Outsourcing (BPO) and patrons enjoy control. With operations in over 80 international locations, it offers offerings in customer support, technical assistance, profits, and lower back-workplace answers at some point in several industries. The company is understood for its strong paintings, way of existence, employee training packages, and career boom possibilities. In India, Teleperformance has a couple of workplaces, providing voice and non-voice method roles. It specializes in handing over great customer support at the same time as leveraging advanced generation and analytics. Teleperformance is a preferred agency inside the BPO vicinity, providing technique balance, capability improvement, and opportunities for freshers and experienced professionals
Job Description of Customer Support Executive at Teleperformance
Customer Support Executive at Teleperformance is hiring freshers for a function in Bengaluru. The candidate will address domestic voice technique calls, supporting clients in Malayalam, Tamil, and English. Responsibilities encompass resolving patron queries, presenting assistance, and ensuring consumer satisfaction. This is a paintings-from-workplace characteristic with a 6-day workweek (1 rotational off), day shifts, and an earnings of ₹19,400 CTC (₹15,700 take-domestic). Candidates should have accurate verbal exchange talents and be male. Both graduates and undergraduates can observe. Immediate joiners favored. Teleperformance Walk In For Customer Support Executive from 14th – 23rd Feb (9:30 AM – 4:00 PM),Electronic City, Bengaluru.
Key Responsibilities: Teleperformance Walk In For Customer Support Executive
- Handle Customer Queries: Address consumer problems and provide correct information.
- Voice Support: Assist clients through inbound/outbound calls in a professional manner.
- Issue Resolution: Troubleshoot and clear up proceedings efficiently.
- Customer Satisfaction: Ensure an awesome customer revels in and constructs rapport.
- Follow Company Policies: Adhere to suggestions, scripts, and great requirements.
- Work in a Fast-Paced Environment: Manage multiple customer interactions daily.
- Maintain Records: Update and report customer interactions in the gadget.
- Collaborate with Teams: Coordinate with inner departments for hassle resolution.
- Meet Performance Targets: Achieve call dealing with time, decision quotes, and patron comments goals.
- Adaptability: Handle one-of-a-kind types of consumer interactions efficiently.
Qualifications for Customer Support Executive at Teleperformance
Education: No diploma required; both graduates and undergraduates can comply with.
Experience: Freshers are welcome; no in advance enjoy desired.
Communication Skills: Strong verbal conversation in English, Malayalam, and Tamil.
Customer Service Skills: Ability to address consumer queries with endurance and professionalism.
Technical Skills: Basic pc knowledge for handling patron information and queries.
Problem-Solving Ability: Quick questioning and determination-orientated thoughts-set.
Adaptability: Ability to paintings in a rapid-paced environment.
Work Mode: Must be inclined to paintings from the administrative center in Bengaluru.
Shift & Schedule: Comfortable with day shifts, 6-day workweek, and rotational off.
Immediate Joiners Preferred: Candidates geared up to begin proper away might be given priority.
What is the Role of a Customer Support Executive at Teleperformance?
A Customer Support Executive at Teleperformance is answerable for dealing with patron queries, resolving proceedings, and offering top notch carrier through voice, electronic mail, or chat. They assist clients with product/provider-associated troubles, ensuring a clean customer experience. The role calls for robust communication abilities, problem-fixing capabilities, and patience. Executives need to adhere to business enterprise rules, preserve correct purchaser records, and meet performance goals. At Teleperformance, they work in a rapid-paced BPO surroundings, regularly dealing with multiple purchaser interactions each day. The function gives career boom opportunities, expert education, and a hazard to enhance customer service and communication skills in a global painting environment.
Benefits of the Customer Support Executive Role
- Competitive Salary: ₹19,400 CTC (₹15,700 take-home).
- Job Stability: Full-time, everlasting function with professional growth opportunities.
- Work from Office: Professional work surroundings with institution collaboration.
- Skill Development: Enhance communication, problem-fixing, and customer support competencies.
- No Prior Experience Needed: Open to freshers, presenting an exceptional professional start.
- Day Shifts: Better artwork-life balance with a 6-day workweek and 1 rotational off.
- Training Provided: Comprehensive schooling to ensure interest readiness.
- Immediate Joining: Quick hiring manner for faster employment
How to Prepare for a Customer Support Executive at Teleperformance Interview?
1. Understand the Role: Research the system obligations and business enterprise ancient past.
2. Improve Communication Skills: Practice speak me certainly and optimistically in English, Malayalam, and Tamil (if required).
3. Prepare Common Questions: Expect questions on patron handling, trouble-solving, and past reports(if any).
4. Show a Customer-Centric Approach: Demonstrate patience, empathy, and professionalism.
5. Roleplay Scenarios: Practice handling patron lawsuits and queries efficiently.
6. Be Technically Ready: Learn easy pc abilities and CRM tools.
7. Dress Professionally: Present yourself properly for an outstanding impact.
8. Stay Confident: Maintain a well mannered and wonderful mindset at some stage in the interview.
9. Know Company Policies: Familiarize yourself with Teleperformance’s work manner of existence and expectancies.
10. Be Ready for Assessments: Some interviews may encompass aptitude or language tests.
Click Here to Apply Online
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