Sutherland is Hiring Associate Customer Service professionals for a much-off function. This feature entails coping with purchaser queries through cell phone, email, and chat while ensuring a high degree of consumer delight. Candidates with three years of revel can observe, the profits levels from ₹3-five LPA. Key duties encompass trouble decisions, providing product statistics, and preserving patron relationships. Strong communique abilties, multitasking capability, and technical skillability are critical. Sutherland Hiring Associate Customer Service offers work-from-domestic flexibility, career growth possibilities, and popular average overall performance-based incentives. Employees collect schooling, aid, and strong paintings surroundings in a globally diagnosed commercial organization agency that appeared for outstanding customer service solutions.
Role: Associate Customer Service
Company: Sutherland
Salary: ₹30K–₹50K
Experience: 0-3 years
Work Type: Full–time
Job Description
Sutherland is Hiring Associate Customer Service specialists for a chunk-from-home opportunity. This function calls for three years of revel in and offers a revenue form of ₹ three LPA. The primary responsibilities encompass coping with purchaser queries through calls, emails, and chat even as ensuring immoderate patron delight. Candidates have to possess top-notch verbal exchange talents, problem-solving abilities, and technical knowledge. Sutherland Hiring Associate Customer Service The feature gives career growth, schooling, and usual overall performance-based total incentives. Working remotely, employees benefit from a flexible environment even as adhering to enterprise tips and carrier-diploma agreements. Sutherland gives a sturdy career course with possibilities for development within the customer support domain.
About Company
Sutherland is a major international Business Process Outsourcing (BPO) corporation, imparting digital transformation and purchaser revel in answers. Established over 35 years ago, Sutherland operates in a couple of industries, Sutherland Hiring Associate Customer Service which includes generation, finance, healthcare, and retail. Sutherland Hiring Associate Customer Service The business enterprise is perceived for its employee-centric professional possibilities and dedication to innovation. With a sturdy international presence and a focal point on delivering terrific customer support, Sutherland Hiring Associate Customer Service provides far-flung and on-net page mission opportunities. Employees benefit from aggressive salaries, training applications, and bendy artwork preparations. The enterprise fosters a way of life of non-stop studying, teamwork, and excellence in patron engagement.
Roles and Responsibilities
Roles:
Customer Support: Handle customer inquiries through calls, emails, and chat.
Issue Resolution: Identify and solve consumer troubles successfully.
Product Knowledge: Provide correct records about corporation services and products.
Customer Satisfaction: Ensure an automated CSAT (Customer Satisfaction) score.
Multitasking: Manage a couple of purchaser interactions concurrently.
Documentation: Maintain focused information on customer interactions and resolutions.
Escalation Handling: Transfer unresolved issues to higher guide tiers while essential.:
Responsibilities:
Process Adherence: Follow employer hints and company diploma agreements (SLAs).
Technical Support: Assist clients with easy troubleshooting if required.
Team Collaboration: Work cautiously with groups to decorate customer service strategies.
CRM Usage: Update and control purchaser records in CRM software software.
Upselling & Cross-Selling: Suggest applicable products or services whilst applicable.
Continuous Learning: Participate in education commands to enhance talents and provide high-quality
This function requires robust verbal exchange, trouble-solving, and consumer engagement abilities to ensure an excellent patron review.
Required Skills
Communication Skills: Strong verbal and written English skills ability.
Problem-Solving: Ability to deal with purchaser problems efficaciously.
Technical Knowledge: Basic laptop talents and familiarity with CRM equipment.
Multitasking: Managing a couple of consumer interactions concurrently.
Patience & Empathy: Understanding customer concerns and providing effective resolutions.
Education & Qualification
Minimum: 12th Pass (Higher Secondary)
Preferred: Graduate (Any Stream – BA, BCom, BSc, BBA, and lots of others.)
Additional certifications in customer service or conversation are a plus.
Experience: zero to three years of experience in customer support, BPO, or a related area.
Freshers with applicable communique capabilities are welcome to apply.
Technical Skills: Basic pc know-how (MS Office, e-mail coping with, CRM tools). Good typing pace and accuracy.
Soft Skills: Strong verbal and written communique abilties. Problem-fixing, staying electricity, and customer-managing capability.
Language Requirement: Proficiency in English (obligatory). Additional nearby or international languages are a plus. Sutherland Hiring Associate Customer Service An aggregate of verbal exchange competencies, problem-fixing capability, and purchaser-first thoughts set is essential for this function.
Benefits of Working at Sutherland
Work-from-Home Flexibility: Enjoy faraway pastime possibilities.
Career Growth: Opportunities for promotions and abilities improvement.
Performance-Based Incentives: Additional profits based mostly on KPIs.
Paid Training: Comprehensive onboarding and non-forestall gaining knowledge of packages.
Job Stability: Established global business company business enterprise with a steady artwork surroundings.
Click Here to Apply Now
More Other Jobs
KPMG Job Opportunity for KYC Analyst
Infosys Entry-Level Job Vacancies
Wipro Walk-in Interview for Freshers
Muthoot Finance Walk Interview for Freshers
Note: We are also on WhatsApp, LinkedIn, Google News, and YouTube, to get the latest news updates, Subscribe to our Channels. WhatsApp– Click Here, Google News– Click Here, YouTube – Click Here, and LinkedIn–Click Here. , Telegram – Click Here, and Twitter – Click here