Tech Mahindra Hiring Customer Service Voice Process includes dealing with inbound and outbound calls to assist clients with queries, court cases, and provider requests. The role calls for top notch communique capabilities, problem-solving talents, and persistence to make certain consumers delight. Responsibilities consist of resolving issues, imparting product records, and retaining accurate records of interactions. Candidates have to be fluent in English and Hindi, have a 12th pass qualification or better and preferably have BPO level in.
- Job Title: Customer Service Voice Process
- Job Type: Full-time
- Location: Tech Mahindra Ltd, Malad (West), Mumbai
- Work: Hybrid
- Salary: ₹20,000 – ₹29,000 in line with month
Company Overview
Tech Mahindra is a super multinational employer focusing on digital transformation, consulting, and corporate re-engineering offerings. With a sturdy presence in the IT and BPO sectors, Tech Mahindra gives current solutions to worldwide customers. As part of its non-save you boom, the enterprise employer is hiring Customer Relations Advisors for its UK Voice Process at its Malad, Mumbai area.If you are seeking out an opportunity to construct a career in customer service with a reputed enterprise, this is the proper threat to sign up for a dynamic group that values growth, innovation, and employee satisfaction.
Customer Service Voice Process at Tech Mahindra Job Description
As a Customer Service Voice Process at Tech Mahindra, you will be chargeable for dealing with purchaser inquiries, resolving troubles, and making sure patron pride thru effective verbal exchange. This characteristic requires robust hassle-fixing capabilities, staying strength, and professionalism in coping with patron interactions.
Key Responsibilities: Tech Mahindra Hiring Customer Service Voice Process
1. Customer Interaction:
- Handle inbound and outbound client calls related to queries, lawsuits, and employer requests.
- Provide accurate information about corporation merchandise, offerings, and guidelines.
- Build and preserve strong client relationships.
2. Issue Resolution:
- Identify patron problems and remedy them successfully.
- Escalate unresolved troubles to better manipulate even as vital.
- Follow up with customers to ensure problem selection and delight.
3. Communication & Documentation:
- Maintain proper statistics of client interactions.
- Update consumer profiles with applicable statistics.
- Communicate feedback and insights to enhance offerings.
4. Sales & Upselling:
- Promote extra products or services primarily based on consumer needs.
- Assist clients with upgrading their cutting-edge plans or shopping for new services.
5. Compliance & Process Adherence:
- Follow company rules and agency requirements.
- Maintain confidentiality and professionalism constantly.
- Adhere to brilliant necessities and overall performance metrics.
Qualifications for Customer Service Voice Process at Tech Mahindra
Educational Qualifications:
- HSC (12th Pass) / Graduate without a far much less than 6 months of world BPO revel in (Voice Process)
- SSC (10th Pass) without a much less than
- 1300-65days of world BPO revel in (Voice Process)
Experience:
- Candidates with preceding revel in in international BPO voice manner preferred.
- Freshers with amazing verbal exchange skills can also exercise.
- Experience in customer service or earnings may be an advantage.
Skills Required Customer Service Voice Process at Tech Mahindra
1. Communication Skills: Excellent verbal and written communique in English. Fluency in Hindi is an introduced advantage.
2. Customer Service Skills: Ability to deal with purchaser queries and courtroom cases professionally.Patience and empathy at the same time as coping with clients.
3. Problem-Solving Ability: Quick choice-making and trouble-choice competencies. Ability to think clearly and offer solutions to customer issues.
4. Technical & Computer Skills: Basic information about computers and CRM gear. Familiarity with voice way software software software program and customer support programs.
5. Flexibility & Adaptability: Willingness to art work in rotational shifts, collectively with night time shifts. Adaptability to cope with numerous customer interactions and scenarios.
Benefits of working with Tech Mahindra
Working with Tech Mahindra offers several advantages that enhance your paintings experience and profession increase:
1. Attractive Salary Package: Competitive revenue beginning from ₹20,000 to ₹29,000 regular within a month.Additional incentives primarily based absolutely mostly on normal performance and purchaser delight.
2. Performance-Based Rewards: Floor incentives for excellent performance. Commission pay for accomplishing profits goals.Overtime pays for additional strolling hours.
3. Healthcare & Financial Benefits: Health coverage for personnel. Provident Fund (PF) blessings for economic protection.
4. Work-Life Balance: Transportation facility internal precise locations (Home pickup or drop between 8 PM to 7 AM). Opportunity to work in an employee-friendly environment.
5. Career Development Opportunities: Training and mentorship programs to enhance abilities.Internal promotions and professions increase possibilities in the company.
What are the rounds of voice process in tech Mahindra?
The Customer Service Voice Process at Tech Mahindra typically consists of a couple of rounds:
1. HR Screening: A simple introduction, verification of resume details, and communication talents assessment.
2. Versant Test (Voice & Accent Round): An automatic take a look at to assess pronunciation, fluency, grammar, and comprehension.
3. Operations/Technical Round: Questions associated with consumer dealing with, trouble-solving, and domain-precise expertise (if applicable).
4. Client Round (if required): Some initiatives can also have an additional client interview to assess verbal exchange and procedure information.
5. Final HR Round: Salary dialogue, work shifts, and joining formalities.
Career Growth Opportunities at Tech Mahindra
Customer Service Voice Process at Tech Mahindra values employee increase and gives possibilities for career development:
1. Promotion Opportunities: Employees appearing nicely in their roles can circulate to senior positions like Team Leader, Process Trainer, or Quality Analyst. Internal venture postings permit employees to use for other roles inside the organisation.
2. Skill Development Programs: Regular education training to enhance verbal exchange and customer service competencies. Leadership development programs for excessive-acting employees.
3. Global Exposure: Working in an international method gives publicity to global art work lifestyle and customer service necessities.Opportunities to have interaction with worldwide clients and gain precious revel in.
4. Job Security & Stability: Tech Mahindra is a properly-set up business enterprise supplying prolonged-term professional okk k balance. Employees are given more than one reading possibilities to live applicable inside the aggressive interest market.
Conclusion
Joining Customer Service Voice Process at Tech Mahindra is an exquisite opportunity for candidates trying to bring together a profession in customer support with a reputable international company. With an appealing sales bundle, profession increase possibilities, fundamental basic performance incentives, and superb work way of life This role offers a sturdy foundation for expert increase. If you have got got the required skills, qualifications, and exuberance, don’t pass over this possibility to paintings with one of the top employers in the BPO organization. Apply nowadays and take the following step to your career
Click Here to Apply Online
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