Mega Walk In Drive at HCL Tech For Freshers
An International Voice Process Customer Support Executive handles inbound and outbound calls, supporting customers from the UK/US markets with inquiries, complaints, and carrier requests. They ensure first-rate purchaser interactions, observe employer protocols, and offer first-name decisions. Strong English communique talents, trouble-solving skills, and professionalism are essential. Responsibilities include retaining patron pride, adhering to information protection policies, and updating information. Freshers with first rate verbal exchange talents can follow, with opportunities for profession increase into group leadership, quality evaluation, or operations control.
- Job Title: Customer Support Executive (International Voice Process)
- Company: HCL Tech
- Job Type: Full-Time, Permanent
- Department: Customer Success, Service & Operations
- Industry: IT Services & Consulting
- Work Experience: 0 Years
- Salary: Not Disclosed
- Location: Noida, Ghaziabad, Greater Noida
Company Overview
HCL Tech is an immoderate worldwide IT services and consulting commercial enterprise employer stated for its innovation, technological statistics, and strength of will to patron pleasure. With operations in over 50 international places, HCL Tech gives contemporary answers in IT, engineering, and virtual transformation. As part of its non-prevent growth, the organisation is hiring enthusiastic applicants for its International Voice Process (UK/US Process) via a Mega Walk-in Drive at HCL Tech For Freshers. If you are seeking out a profession in customer service with a reputed multinational corporation, that is your opportunity.
Job description of Customer Support Executive at HCL Tech
The International Voice Process Customer Support Executive at HCL Tech is accountable for dealing with UK/US customer inquiries thru inbound and outbound calls. They offer brilliant customer service, clear up proceedings, and make sure first-call resolution even as adhering to company hints. The position calls for strong English communique abilities, professionalism, and hassle-solving talents. Responsibilities include preserving information, making sure statistics are safe, and following escalation procedures while wished. Candidates should be adaptable to rotational shifts and meet performance metrics. Freshers with brilliant communique competencies are welcome. The Customer Support Executive at HCL Tech gives an aggressive salary, performance-based total incentives, career growth possibilities.
Key Responsibilities: Mega Walk In Drive at HCL Tech For Freshers
1. Handling Customer Queries:
- Answer incoming patron calls and offer vital assistance.
- Address client inquiries, court docket docket times, and requests correctly.
2. Ensuring Customer Satisfaction:
- Provide first-name preference (FCR) to clients.
- Maintain professionalism and courteous conduct in the course of client interactions.
3. Process Adherence:
- Follow the same vintage name, go along with the go together with the glide and escalation strategies.
- Ensure adherence to information protection pointers to protect client records.
4. Quality and Performance Metrics:
- Maintain a remarkable provider with the resource of using following organizational requirements.
- Participate in motivational and schooling sports activities to beautify standard conventional well known overall overall performance.
5. Data Management and Reporting:
- Update logs, which encompass escalation logs and complaint trackers.
- Report any unresolved issues to higher manipulation for timely choice.
Qualifications for Customer Support Executive at HCL Tech
Educational Qualification
- Any Graduate / Undergraduate can exercise(except B.Tech, M.Tech, BCA, and MCA university college students)
- No regular university college students allowed (need to not be currently enrolled in full-time guides).
- Law graduates are not eligible.
Work Experience
- Freshers can follow.
- Candidates with earlier enjoyment in UK/US inbound voice techniques (ideally inside the banking place) may additionally need to have a delivered benefit.
Required Skills for Customer Support Executive at HCL Tech
1. Excellent Communication Skills
- Proficiency in spoken and written English is compulsory.
- Ability to talk really, correctly, and professionally with worldwide customers.
2. Customer Service Skills
- Good listening and problem-fixing capabilities.
- Ability to address consumer troubles empathetically.
3. Technical & Process Adherence
- Basic understanding of handling customer queries.
- Willingness to analyze and adapt to new techniques.
4. Other Key Skills
- International Voice Process, UK Process, US Process
- Customer Support, International Calling, BPO Experience (favored)
- Ability to paintings in rotational shifts
Benefits of working with HCL Tech
1. Transport Facilities: Two-way cab provider available for employees.
2. Health & Wellness: Medical insurance insurance for employees.Health and properly-being packages.
3. Work-Life Balance: Fixed shift timings with rotational weekly offs.Supportive and worker-incredible artwork surroundings.
4. Training & Career Development: Extensive training applications to beautify communique and purchaser dealing with abilities.Regular comments and famous general ordinary typical overall performance education instructions.
Career Growth Opportunities at HCL Tech
At HCL Tech, we take transport as proper within fostering a manner of life of non-stop analyzing and growth. Employees becoming a member of as Customer Support Executive at HCL Tech have numerous profession improvement paths to be had, collectively with:
1. Customer Support Specialist: Senior Customer Service Executive after gaining experience and demonstrating excellent ordinary regular popular everyday normal performance, personnel may be promoted to senior roles in the voice tool.
2. Team Leader / Supervisor: High-appearing employees can pass into corporation chief or manner trainer roles, overseeing a difficult and speedy of executives.
3. Quality Analyst / Trainer: Employees with knowledge in approach adherence and current typical performance monitoring can shift into incredible or education roles.
4. Operations & Management Roles: Long-time period personnel can transition into operations management, body of people control, or client servicing roles within the corporation.
Interview questions for Customer Support Executive at HCL Tech
General Questions:
1. Tell me about yourself.
2. Why do you need to sign up for HCL Tech?
3. What do you already know about worldwide voice techniques?
Skill-Based Questions:
4. How do you deal with an irate patron?
5. Can you provide an example of a time you resolved a difficult customer difficulty?
6. How do you ensure good customer service over the mobile phone?
7. What does consumer satisfaction suggest to you?
Communication & Scenario-Based Questions:
8. How could you cope with a situation wherein a client is not informed of your rationalization?
9. Rate your communication talents on a scale of 1-10 and justify your score.
10. If a purchaser complains about a carrier failure, how might you respond?
Process & Work Environment Questions:
11. Are you snug working in rotational shifts?
12. How do you deal with pressure and excessive name volumes?
Why to Join HCL Tech?
Global Work Environment: Work with international customers and advantage global publicity.
Job Security: HCL Tech is a properly-set up multinational employer providing sturdy career possibilities.
Inclusive & Supportive Culture: A and dynamic artwork surroundings with opportunities for private and professional increase.
Fast-Track Career Progression: Well-described advertising and advertising and marketing paths with opportunities to climb the organisation ladder.
Walk-in Interview Details For Customer Support Executive at HCL Tech
- Date: 11th February 2025 – 13th February 2025
- Time: 11:00 AM – 2:00 PM
- Venue: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Conclusion
This Mega Walk-in Drive at HCL Tech For Freshers is an excellent opportunity for freshers and access-diploma approach seekers searching to gather a profession in the customer service area. If you’ve been given first-rate verbal exchange abilities, a patron-targeted method, and the potential to paint in a dynamic environment, this selection is right for you.
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