The Business Advisory Associate at Accenture is focused on incident control and customer support operations. This function calls for experts to address escalations, remedy complicated issues, and ensure compliance with SLAs. The associate works closely with inner help teams and clients, aiming to enhance company performance and operational fitness. Business Advisory Associate at Accenture Strong analytical, communique, and stakeholder manipulation skills are important for success in this role. With the possibility to paint in a brief-paced, collaborative environment, this function is ideal for human beings searching for career increases in customer service operations, commercial corporation advisory, and company excellence.
Role: Business Advisory Associate
Company: Accenture
Experience: 1 – 3 years
Salary: Not Disclosed
Location: Hyderabad
Job Description
A Business Advisory Associate at Accenture is chargeable for dealing with client escalations and resolving incidents correctly. This position is a part of the Next Generation Customer Operations – Incident Management agency, ensuring that purchaser court docket instances are addressed inside defined SLAs. The accomplice collaborates with internal agencies to perceive root reasons and suggest company upgrades. The Business Advisory Associate at Accenture ideal candidate should own sturdy communique talents, hassle-solving abilities, and revel in dealing Business Advisory Associate at Accenture with multiple stakeholders. This position gives publicity to superior patron operations, making it an exceptional opportunity for experts looking to construct a profession in client management and incident decisions
About Accenture
Accenture is a worldwide professional offering company with fundamental digital, cloud, and protection competencies. With understanding at some stage in over forty industries, Business Advisory Associate at Accenture provides Strategy and Consulting, Technology and Operations offerings, and Accenture Song—powered via the arena’s biggest network of Advanced Technology and Intelligent Operations centers. With over 699,000 employees globally, Accenture is dedicated to delivering innovation and rate to customers in over a hundred and twenty international locations. Through technology and human ingenuity, the employer embraces trade to create shared achievement for customers, companions, and groups. Learn extra at www.Accenture.Com.
Roles & Responsibilities
- Incident Management: Act as the single factor of touch for resolving purchaser courtroom docket instances and incidents.
- Customer Interaction: Handle escalations and manipulate dissatisfied clients to offer effective resolutions.
- Service Level Agreement (SLA) Compliance: Ensure that purchaser court cases and issues are resolved in interior predefined SLAs.
- Collaboration with Teams: Work with customer service organizations, engineers, and Business Advisory Associates at Accenture’s inner stakeholders to choose out out root reasons and position into effect solutions.
- Proactive Problem Resolution: Monitor and examine reactive instances to decorate operational overall performance.
Skills Required
- Incident Resolution: Ability to deal with and treat patron queries efficiently.
- Stakeholder Management: Experience managing multiple stakeholders and coordinating resolutions.
- Interpersonal & Communication Skills: Strong collaboration and relationship-constructing competencies.
- Analytical Thinking: Ability to investigate inclinations and suggest enhancements.
- Commitment to Quality: Focus on handing over outstanding customer support.
Education & Qualifications
- Any Graduation (B.A., B.Sc., B.Com., B.Tech, and so forth.)
- One to three years of relevant painting experience
- Knowledge of Incident Management and Customer Operations
- Experience with ITIL frameworks is a plus.
Benefits at Accenture
- Career Growth & Learning Opportunities: Accenture gives schooling programs, certifications, and career development paths.
- Competitive Salary & Benefits Package: Includes scientific clinical medical health insurance, retirement plans, and properly-being programs.
- Work-Life Balance: Flexible painting preparations and paid day off to useful resource artwork-life integration.
- Global Exposure: Opportunities to paint with customers and groups from severa industries internationally
- Innovation & Technology: Access to the modern era, virtual transformation tasks, and agency-important facts.
This function Business Advisory Associate at Accenture offers a dynamic and profitable experience in patrol operations, making it an excellent opportunity for specialists seeking to advance their careers in commercial enterprise advisory and incident management.
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