Genpact Mega Walk In Drive For Freshers as a Non-Voice Customer Service Associate is liable for handling purchaser queries and supplying support thru email, chat, and other digital communication channels. They ensure timely and accurate difficulty decisions, observe organisation tips, and preserve excessive provider niceness. The function requires top notch written communique talents, interest to element, and the ability to analyze purchaser concerns successfully. Associates ought to recognize styles in court cases, strengthen issues whilst essential, and offer solutions that enhance patron pleasure.
- Job Title: Non-Voice Customer Service Associate
- Location: Hyderabad
- Company: Genpact
- Experience: freshers
- Qualifications: Any Graduate
- Salary: Not Disclosed
About Genpact:
Genpact is an international professional services and answers enterprise with over 120,000 personnel at some stage in more than 30 countries. With a deep-rooted strength of mind to innovation and offering transformative agency solutions, Genpact serves a number of the maximum critical Fortune Global 500 companies. As a company that drives exchange, Genpact is devoted to helping customers in more than one industry’s advantage through the implementation of modern-day generation including AI, statistics, analytics, and virtual transformation.The organisation prides itself on its dynamic artwork surroundings that promotes variety and inclusion, with a focus on understanding, customer delight, and non-save you innovation
Job Description of Customer Service Associate at Genpact
As a Non-Voice Customer Service Associate at Genpact, your number one function can be to interact with clients thru channels including email, chat, and one-of-a-kind digital systems. You can be responsible for resolving queries, imparting fantastic customer service associate at Genpact and ensuring that issuer necessities are met everyday with corporation recommendations.You will address patron inquiries by using a way of reviewing content material material and imparting resolutions based totally totally on the prescribed pointers. Your vital responsibility is probably to make certain immoderate requirements first-class in customer service interactions.
Responsibilities: Genpact Mega Walk In Drive For Freshers
1. High-Quality Customer Service: You can be tasked with presenting exquisite customer support with the aid of managing customer queries thru non-voice channels which includes emails and chats. Ensuring great resolutions and preserving patron pride may be at the main edge of your responsibilities.
2. Trend Recognition and Issue Escalation: Identifying recurring troubles or patterns in customer lawsuits may be essential. You need to enhance issues or problems properly to avoid capacity client dissatisfaction.
3. Support Process Understanding: You will want to continuously evaluate and understand the corporation’s internal strategies and recommendations to make sure consistency to your artwork and the offerings furnished.
4. Resolution Effectiveness: Your function may even comprise spotting purchaser wishes and presenting properly timed resolutions primarily based completely definitely mostly on prescribed recommendations to beautify issuer excellence.
Qualifications for Customer Service Associate at Genpact
- Education: Candidates need to be graduates from any vicinity, except law.
- Freshers Eligible: This possibility is simply for freshers, so candidates without an earlier artwork are welcome to apply.
- Language Proficiency: You want for you to have a observe, write, speak, and understand each Bengali and English fluently. This is important due to the fact the hobby calls for verbal exchange with Bengali-speaking clients, and capabilities in English are critical for documentation and inner communique.
Skills required for Customer Service Associate at Genpact
1. Probing & Analytical Skills: Ideal candidates need to have powerful probing abilities, permitting them to understand client troubles very well. Analytical thinking is crucial for identifying dispositions and issues in consumer queries.
2. Customer-Centric Approach: Having a purchaser-first attitude is important. You need to usually search for techniques to decorate the patron enjoy thru addressing their issues immediately and effectively.
3. Written Communication Skills: Excellent written English talents with an impartial accent are a need to, mainly for coping with written correspondence with clients.
4. Adaptability: You have an amazing way to paint in a flexible environment, together with weekend shifts and rotational shifts, primarily based on commercial corporation desires.
Job Benefits at Genpact
1. Competitive Salary: While the best earnings aren’t disclosed, Genpact gives competitive pay in keeping with industry requirements. Salaries are reviewed based totally on frequently occurring standard general overall performance, and there are opportunities for profits to increase as you progress in your profession.
2. Work from Office: This characteristic is for individuals who are willing to artwork from the place of business in Hyderabad. It provides a based totally art work surroundings wherein you may collaborate collectively along with your group and senior manipulate cautiously.
3. Career Growth: Genpact provides a good enough profession to increase possibilities. As an international chief, the corporation offers splendid possibilities for development within the agency. With the proper abilities and backbone, you could assume to expand from a customer service partner into better roles in control and control.
4. Learning & Development: Genpact invests heavily in its employees’ expert boom. There are schooling packages, workshops, and proper entry to virtual reading property that help employees decorate their abilities and stay up to date with enterprise corporation tendencies.
Career Growth & Opportunities at Genpact
Genpact provides its employees with a clean path to professional increase. Entry-degree friends who are part of as customer support representatives or non-voice manual outlets frequently have the possibility to develop to supervisory or managerial roles primarily based on their universal overall performance. With a big variety of departments, from operations to control, personnel have possibilities to shift among roles and boost their expertise.
- Promotion Path: Performance-pushed promotions allow humans to expand from entry -to-stage roles to greater advanced positions in client success, operations, or manipulation. The business employer encourages internal mobility, allowing personnel to find out unique facets of the financial business enterprise.
- Skill Development: Genpact places a sturdy emphasis on non-forestall potential development. The employer offers certifications, in-residence education, and opportunities to work on global tasks, making sure that personnel are well-organized to address better obligations.
Walk In Interview Details
- Date: 15th February 2025 (Saturday)
- Time: 11:00 AM – 3:00 PM
- Venue: Genpact, Imagine Techpark, Opposite of Fusion BPO Salt Lake, Sector V, close to College More Bidhannagar, Kolkata, West Bengal 700091
- Work Location: Hyderabad (Only paintings from place of j
How to Apply For Customer Service Associate at Genpact
Interested candidates must supply the subsequent documents with them to the Customer Service Associate at Genpact walk-in stress:
1. 3 copies of updated resume
2. 3 passport-length photos
3. Original Aadhar card
4. 2 photocopies of Aadhar card
Note: Genpact does not charge any charges for processing gadget packages, and applicants are encouraged to be cautious of scams concerning faux hobby gives or bills for interest placement.
Conclusion:
This Customer Service Associate at Genpact mega stroll-in power on February 15, 2025, gives a brilliant danger for freshers to start their careers in the BPO corporation with a notable international commercial enterprise corporation. By becoming a member of Genpact, you’re installing doors to an interesting, dynamic career with sufficient reading, boom, and improvement possibilities. If you’ve been given the popular abilities in customer support and are fluent in Bengali and English, don’t pass over this opportunity to enroll in a leading enterprise organisation devoted to worker development and consumer delight.
Click Here to Apply Online
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